[URGENT] PBX has been updated to version 16

[Albert464]

Hello,

Our switchboards have been updated automatically to version 16 tonight eliminating call queues for all our customers. How do I solve this? Until yesterday they never updated.

It is very urgent.

 

[StefanW]

if auto updates are enabled then the PBX has installed now v16 as it is final realeased yesterday.
IF the customers where on commercial licensing then all is as before. Standard customers have been auto upgraded to pro.

here the edition comparison
https://www.3cx.com/ordering/pricing/

 

[Albert464]

@StefanW The customer has the "annual standard" license, how can I get the call queues back?

Product Standard Annual
Version Number
16.0.1581
License Expires 01/16/2020 22:55:17
Support
Maintenance 16/01/2020 22:55:17
Number of Simultaneous Calls 16
Number of G729 Channels 16
Number of Simultaneous Meeting Participants 25
3CX Phone System Pro Edition features
No

 

[StefanW]

after checking the licenskey provided - the customer is not a commercial licensing and therefore the key was not upgraded free of charge to pro. In the forum are many partners which can upgrade you key starting from 219e of a 4SC Pro. https://www.3cx.com/ordering/pricing/

 

[Saqqara]

What is a commercial license ?,

If you have a commercial license, how do you know if the; license key has been upgraded , will it show in the partner portal

 

[florink]

What is a commercial license ?

I assume that would be a paid license.

 

[telforce]

I don't understand two things:
-The edition comparison page
-How an update can break your PBX?

The edition comparison page

here the edition comparison
https://www.3cx.com/ordering/pricing/

When i search for the word 'queue' on this page i only find:
Call Queue Group Rights Management
Call & Queue Reporting

Where does it say that the basic usage of queues in V16 Standard edition is not included?


How an update can break your PBX?
In all my years of working with business critical software i have never seen an update that intentionally breaks a platform where the developers do not warn the users about this. Even worse is that you can't rollback without contacting 3CX support.

I can imagine the 3CX team wants to tempt Standard license users (free) into becoming paid users. There is nothing wrong with that. But why do it in this way? I had upgraded to 16 BETA earlier and discovered that my clients could not call us anymore and i almost lost a client because of this.

Why doensn't 3CX warn you that the update will remove the queues feature?
Why even remove such a basic feature?
Why is this not mentioned on the edition comparison page?
This thread talks about upgrading the standard to pro license. I just upgraded a standard license server and it still says the license is standard V16.0.982. But still no queues.

 

[AWS2P]

Hi,
3CX do one way decision, they remove features on STD key, and you have to be happy with that.
I've a customer with PAID 4AS perpetual key, and maintanance paid each year , they are now in way to be updated "freely" to V16 PRO perpetual key to preserve queue feature.
Finally now they just need to pay nearly double price for maintenance key for same feature they need to use.
For me ,it's not commercial way, you have to pay for something you had and already paid. (my case is not free keys)

 

[mortenjorge]

I don't understand two things:
-The edition comparison page
-How an update can break your PBX?

The edition comparison page


When i search for the word 'queue' on this page i only find:
Call Queue Group Rights Management
Call & Queue Reporting

Where does it say that the basic usage of queues in V16 Standard edition is not included?


How an update can break your PBX?
In all my years of working with business critical software i have never seen an update that intentionally breaks a platform where the developers do not warn the users about this. Even worse is that you can't rollback without contacting 3CX support.

I can imagine the 3CX team wants to tempt Standard license users (free) into becoming paid users. There is nothing wrong with that. But why do it in this way? I had upgraded to 16 BETA earlier and discovered that my clients could not call us anymore and i almost lost a client because of this.

Why doensn't 3CX warn you that the update will remove the queues feature?
Why even remove such a basic feature?
Why is this not mentioned on the edition comparison page?
This thread talks about upgrading the standard to pro license. I just upgraded a standard license server and it still says the license is standard V16.0.982. But still no queues.

Its actually there

Just search for "queuing"

 

[telforce]

Yes, someone pointed this out in a private message. Thanks. If you use CTRL+F and search for you queue you won't find that.

 

[thibaut]

I've have the same problem i must update 3 clients this morning quickly because they lose calls.
I paid for the three upgrade 860 € it's a scandale the client have queue functions friday and today no calls !!!!

 

[business40]

I have a client that shows Pro features are enabled but the queue menu is still missing. I am able to get to it through the direct address but it doesn't show up in the web client and all calls were dropping with a file not found notice this morning. I was able to get them back up and running with ring groups, I've made sure all other clients have auto update off while we wait for support to answer what is going on.

 

[AnchorIT]

Is there a way to rollback?I had to update multiple locations to allow calls to go through and now we'll lose business because of this change.
I only caught the update by sheer chance

 

[thibaut]

try to refresh the license Key

 

[business40]

We already did the license refresh and confirmed settings show correctly, sadly that has not resolved the issue.

 

[amartincek]

"if auto updates are enabled then the PBX has installed now v16 as it is final realeased yesterday."
imo it was HUGE mistake by 3CX ... why? we have customer which used Voice app from CFD ... what we can do now? how to downgrade back to 15.5? its urgent for us ...

 

[cobaltit]

No the mistake was having auto-update checked. I think it was a feature request at some point to have to updated check boxes; one for in-version updates and one for version upgrades but that hasn't been implemented. We have zero instances with auto-upgrade set and coincidentally we only have one system on v16, ours which we manually upgraded.

 

[cobaltit]

Also, there are several threads on how to downgrade both Windows and Linux but you'll need to contact 3CX to get the license key downgraded as well most likely.

 

[telforce]

I have already exerpienced this during the V16 beta. I made a snapshot of my VPS before updating and i could rollback in 10 seconds but i had to contact 3CX support to downgrade my license key. Even then they still continued to rollout this update even though they knew it was going to break many systems. Very irresponsible.

 

[cobaltit]

I have already exerpienced this during the V16 beta. I made a snapshot of my VPS before updating and i could rollback in 10 seconds but i had to contact 3CX support to downgrade my license key. Even then they still continued to rollout this update even though they knew it was going to break many systems. Very irresponsible.

3CX isn't rolling anything out. If YOU have auto-update enabled then it will update but 3CX is not pushing it out. They have simply made it available to update to if you have it set to do so.