Hi,
I have inherited an on-prem 3CX installtion (has to be on-prem due to regulations). Version 20.0 Update 6 (Build 724 Release). Right now our operators are using the V16 client that runs a script when they answer a call that compares the queue name to a list and pops up the URL associated with that queue. They also use the TAPI functionality that works with another Windows application that has support for TAPI integrations (click to call).
I see now that V16 client will be blocked. But I do not see a way to continue to have the popup working in the newer clients since the variables for queue name are no longer passed to the client. So a CRM type integraiton is needed maybe?
We are not a traditional call center where an incoming call from a customer is matched to a record in a CRM. We handle many calls from 'random' callers that call a number associated with one of our queues so I need to match the queue name or queue DID that is called, not the callers number, and then pop up a URL. Ideally I can be specific on which queues this should apply as some queues do not need this function.
This sounds super simple, but unless I am missing something obvious it is not easily possible.
Can anyone offer any pointers on how this can be achieved? I really need it to work in the windows softphone since that still has TAPI functions. I don't think the PWA can handle that part.
Thanks in advance!
I have inherited an on-prem 3CX installtion (has to be on-prem due to regulations). Version 20.0 Update 6 (Build 724 Release). Right now our operators are using the V16 client that runs a script when they answer a call that compares the queue name to a list and pops up the URL associated with that queue. They also use the TAPI functionality that works with another Windows application that has support for TAPI integrations (click to call).
I see now that V16 client will be blocked. But I do not see a way to continue to have the popup working in the newer clients since the variables for queue name are no longer passed to the client. So a CRM type integraiton is needed maybe?
We are not a traditional call center where an incoming call from a customer is matched to a record in a CRM. We handle many calls from 'random' callers that call a number associated with one of our queues so I need to match the queue name or queue DID that is called, not the callers number, and then pop up a URL. Ideally I can be specific on which queues this should apply as some queues do not need this function.
This sounds super simple, but unless I am missing something obvious it is not easily possible.
Can anyone offer any pointers on how this can be achieved? I really need it to work in the windows softphone since that still has TAPI functions. I don't think the PWA can handle that part.
Thanks in advance!
