User add/remove themselves from ring group?

[Brad Stevens]

Newbie question so thanks for any guidance here.

Small office with changing admin & reception roles amongst people - need to let them change whether they have incoming calls ring on their preferred device without accessing the administration portal.

How would we go about this? We can't see any setting in the users webclient to access the ring groups.

 

[leejor]

Users cannot add or remove themselves from ring groups. Ring groups are usually considered to be static. They can use dial codes to make then "away".

https://www.3cx.com/docs/pbx-dial-codes/#h.k1evagb3e0i.

You can also use Prioritised Hunt , if some users are available more than others.

 

[Brad Stevens]

Okay, so can we set a status that is linked or only works with a ring group?

 

[leejor]

I believe that any status that you set , other than call forwarding, will be followed by all calls. You may have to consider other options such as call pick-up, or perhaps the use of a queue, where people that are there that day, log in as an agent.