User call external hear only 1 ringback tone, then silence

Rays Helpdesk

Premier Customer
Joined
Feb 7, 2025
Messages
1
Reaction score
0
After upgrade 3CX from V18 to V20, User call External hear only 1 ringback tone, then silence.

The call can be establish if external pick it up. But is hard determine if the call is drop already or not until it say fail.

Internal call ringback tone is normal.

We have using Patton Trinity ISDN T1 (SN4171/SN4970A) for gateway, not sure if it 3CX V20 not support and how to fix.
 

Latest Posts

Forum statistics

Threads
111,990
Messages
590,161
Members
164,926
Latest member
tohoken1