Solved User (Extension) can log in but shows up as not registered

[Pav Grewal]

Current version: Version 20.0 Update 0 (Build 1340)
Type: Enterprise Annual

One of our users (extensions) in able to log in but shows up as not registered in the system. We have reset the extension password and also cleared the IP Blacklist.

Extension is able to:

-Make outbound call
-Send and receive SMS messages
-Chat with other extensions
-Call other Extensions

Extension is not able:

-Receive inbound calls (calls go directly to voicemail)

This extension was working previously.

 

[Charles_3CX]

Try registering the new Windows Softphone : https://www.3cx.com/blog/releases/windows-beta2-softphone/

 

[Pav Grewal]

That worked but why only one extension was impacted and others worked fine?

 

[opennube]

I am having the same issue, but I am not on a Windows Machine and cannot install the WindowsApp. I am on a Linux machine and use only the browser.

 

[Charles_3CX]

With version 20, Webclients need to have notifications enabled.

Click the bell icon in the top left corner and allow the notification settings when the web client is first accessed.

If this is missed, you can do this manually, pasting this URL into the address bar and entering it in Chrome to access the section below:

chrome://settings/content/notifications?search=notification

Enter your webclient URL https://hostname.dmain.com, for example, in the section above. This will then show the users as registered.

 

[opennube]

That did it! Thank you much.

 

[Charles_3CX]

You are welcome. Glad to assist.