User Extension Regenerate?

[ithelpdesk]

User Extension Regenerate?
Does the iOS/Android QR code also change so the old user no longer have access to the mobile apps?

 

[SweetAction]

Unless you delete the extension and re-create it, mobile and desktop apps will just re-provision with the new credentials when they are re-opened.

 

[JohnS_3CX]

Indeed, a user that already has the app installed is able to autoprovision on launch so regenerate will not help.

Delete and re-create the extension to invalidate the provisioning link (which the QR points to).

 

[contoured]

Indeed, a user that already has the app installed is able to autoprovision on launch so regenerate will not help.

Delete and re-create the extension to invalidate the provisioning link (which the QR points to).

Has 3CX considered improving this functionality? That's a cumbersome way to handle this security issue if for instance a user's email account was compromised. Or in a recent case, a user mistakenly forwarded the 3CX Welcome Email to the wrong person.

 

[NickD_3CX]

Has 3CX considered improving this functionality? That's a cumbersome way to handle this security issue if for instance a user's email account was compromised.

You have another option, grant the Extension your System Administrator uses the "Perform receptionist operations like set status, set reminders (wake-up call), Assign and Clear extensions (Check-in/out)" rights from the Extension Settings.

Then all the admin needs to do is:

1. Log in through their Web Client and press "Clear" for the Extension that was compromised (this changes the Provisioning File name).
   
2. Log into the Management Console and in Extensions, press the "Regenerate" button for this extension (changes SIP Username + Password)

This should both block an already provisioned client from being able to re-download its configuration and change the SIP Authentications credentials.