Solved User -> Rights -> Group Membership does not save my choice

[Infinitysl]

Hello,
i have users that is added to several different groups but when i try in User -> Rights -> Group Membership to choose the main one, the choice is not saved and the system puts a diffrent.
I do not understand the principle on which the system chooses any group and why it does not allow my choice.
If I have to find an anomaly or a match, if I start remove user from the respective groups one by one, the system always keeps her choice of group with more users-extensions in group and does not allow me to choose the group with the fewest users-extension.
Is this a bug? How can I keep my choice?

 

[VasilisV_3CX]

Hi @Infinitysl,

Is this a bug? How can I keep my choice?

Not a bug as far as I'm aware, I've not run into a similar issue in my testing.

Can you provide more information? https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Are you logged in to the Management Console as the Administrator account?

 

[Infinitysl]

Hi @Infinitysl,


Not a bug as far as I'm aware, I've not run into a similar issue in my testing.

Can you provide more information? https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Are you logged in to the Management Console as the Administrator account?

Product Enterprise Annual
Version Number 18.0 (Build 314)
License status Activated
Yes I'm login as Administrator in Management Console, I try to clear browser cache on Mozila 97.0.1 64bit but get the same problem.

 

[VasilisV_3CX]

Hi @Infinitysl,

Can you try the same thing on Chrome?

Are you local to the server? Is the server self hosted or hosted on the cloud or with 3CX?

Is it a Windows or Linux installation?

 

[Infinitysl]

Hi @Infinitysl,

Can you try the same thing on Chrome?

Are you local to the server? Is the server self hosted or hosted on the cloud or with 3CX?

Is it a Windows or Linux installation

This is personal VM Host with original image of 3CX Debian version 18 downloaded from official link of 3CX platform and I restore setting from my last Windows PBX version 16. Everything works fine but this problem is present on all browsers for some reason some groups cannot be set as default group of user the only way is to delete all other groups

 

[VasilisV_3CX]

Hi @Infinitysl,

I'd like to see this myself, but before I do - how are you going about this, are you adding them to a different group from the Groups button or from within the Extension >> Rights section?

I'll PM you shortly regarding this.

 

[Infinitysl]

Hi @Infinitysl,

I'd like to see this myself, but before I do - how are you going about this, are you adding them to a different group from the Groups button or from within the Extension >> Rights section?

I'll PM you shortly regarding this.

First I add from Users menu on section / tab -> Groups and after I try to set in Users menu -> Users -> Ext. row Ext. Settings -> tab Rights -> Group Membership.
I make few new test to see what if
I delete and create group and I remove and add User to group but each time result is unpredictable which of the two groups will choose the system the only constant is that my choice is not saved.

 

[VasilisV_3CX]

The misunderstanding was regarding the idea that Group hierarchy is assigned. After discussing this with @Infinitysl, they now understand the way to manage their groups better.