Username vs. Auth Username?

[rdunajewski]

Forgive me if this was answered before, but I couldn't find a solution.

My SIP provider has a separate Username and Auth Username. How would I enter them into this client?

I tried including it as part of the external server address ([email protected]) but can't register.

The provider is OnSip. Thanks for any help!

 

[LeonidasG_3CX]

Hi,

I'd suggest you try out this guide, it should give you the info you need regarding the Username / Auth name.
http://www.3cx.com/blog/3cxphone/android/configuring/

 

[rdunajewski]

I have read the configuration guide, but the Android client won't register. The Windows client works without issue, which I'm guessing is because the Windows version has separate Username and Auth Name fields.

I even tried to view the Android logs to troubleshoot the problem but they don't say why registration is failing (incorrect login, server unreachable, etc). Also, the Android system log shows a successful login even if the login fails. That makes it even more difficult to troubleshoot.

I'm going to try to set the two usernames to the same value, but my employer will need to do that, if OnSip even allows that.

I wasn't sure if there was a way to include both usernames into the Android client, for example: user1:[email protected] as the username, which would pass both values to the server.

 

[LeonidasG_3CX]

Hi rdunajewski,

As i've explain in the e-mail i've sent you, your provider uses 3 way Authentication, something that the 3CXPhone for Android does not support... Yet.
This is something we may add in the future, but it's not in our immediate plans.

 

[zmslink]

I can't seem to get the config right for using with OnSip. I've opened a ticket with OnSip but they haven't replied yet so I thought I'd try here.

Basically, OnSip has the following fields. I tried several permutations with no luck--error in Windows client is authentication failed. (I'm not sure if they have a STUN server.) Also tried on iPhone with no luck.

Address of Record: [email protected]
SIP Password: iTHISy3LfakelLn
Auth Username: companyname_personname
Username: personname
Proxy/Domain: companyname.onsip.com
Account Password: MrBiggles878

(not actual values, obviously)
Thanks

 

[leejor]

It sounds like you will have to wait for a reply from your provider if you've already tried all possible (logical) combinations, and it still doesn't work.

(I'm not sure if they have a STUN server.)

Whether they have (offer) a STUN server or not, makes no difference. If you use STUN, you can use any STUN server available on the net. It is simply a tool that your device can use to discover what type of NAT (router) it is behind. Obviously, if your device has a public IP, or, your provider specifies NOT to use STUN, then it is not necessary.

 

[zmslink]

The Windows client works without issue.

OK. I thought maybe you had helped out this user or had a wiki somewhere with instructions for different providers. There are 18 permutations of username/password and I wasn't systematic so may have just missed the right one or maybe had a typo in server or proxy. I'll try again.

 

[Vali_3CX]

Hi
I've checked a little the OnSip documentation they provide.
First, I suggest you to use the latest 3CXPhone for Android, 1.2.12 or 1.3.1.

Now, I understood you get from OnSip following informations (with their notations)
- SIP Address (Address of Record)
- SIP Password
- Auth Username
- Username
- Proxy/Domain

Now, in 3CXPhone, create a new profile and there:

Profile name: OnSip (can be what name you want)
Display name: your name (caller id, may be empty or what name you want)
User: Username
ID: Auth Username
Password: SIP Password
Use external server: checked!
External server: Proxy/Domain
Proxy: sip.onsip.com
Use NAT: unchecked

Please try it and tell me if is working.
Regards
vali

 

[zmslink]

Please try it and tell me if is working.

Thanks! I'm now able to authenticate and make calls. I did notice I have to dial a 1 for outside numbers (with our Polycom phones it's optional).

(Also, If you're looking for your OnSip info, it is at admin.onsip.com > login with your [email protected] account and password. That info is not available at my.onsip.com)

We have people in our office with Android phones but have not tested with them. We have tested Windows and iPhone--terminology was a little different but easy enough to figure out.


For Windows
===============
Account name: {your choice}
Caller ID: {your choice}

Extension: Username
ID: Auth Username
Password: SIP Password

My location:
(selected): I am out of the office - external IP
textbox: Proxy/Domain
[checked]: Use Outbound Proxy server
Specify IP or name textbox: sip.onsip.com

all other settings: default

For iPhone
===============
Name: {your choice}
Display name: {your choice}

User: Username
ID: Auth Username
Password: SIP Password

User external server: ON
External Server: Proxy/Domain
Proxy: sip.onsip.com

NAT Helper: OFF*

*Default is ON. ON or OFF didn't seem to make a difference.

I noticed a potential bug with the iPhone version (not a problem in Windows version) that I'll test and post to another thread. Basically, I get no audio from voicemail and auto-attendant prompts on our system (whether dialing an extension or going through outside number).