Solved Users able to stop recording

[safespothotline]

System Information​

Type Enterprise Annual8 Simultaneous Calls
Install Type Hosted by 3CX

Hey!

We are still struggling with our operators being able to stop recording calls by pressing the "record" button. We have it set in each user's account that they shouldn't be able to do this... any suggestions? It is a major safety issue for our type of work that they are able to stop recording.

 

[safespothotline]

update:

figured it out! the enterprise upgrade hadn't gone through. please disregard!