Users Cant Register

[ankycooper]

Hi
I have Just installed 3CX Free
Its a Test Environment (there is no Firewall, Everything is on same subnet)
I have Created 3 EXT
Now when i Login Using 3CX Call Assistant
Its shows all ext in ext Status but at the bottom with ! it says 10002 User not registered

 

[5qg4]

Do you have any hardware phone or software phone had been setup for register to 3CX box?

 

[ankycooper]

Ya i tried software phone

Ya i tried software phone
it shows the list of ext
but does not get registered

 

[RobLloyd]

Have you setup the softphones yet? Until they are registered that would be the correct response from CA.

Rob

 

[RobLloyd]

Re: Ya i tried software phone

Call assistant is not a software phone, just a look at what extensions are being used, available or off.

Ya i tried software phone
it shows the list of ext
but does not get registered

 

[nb]

What software phones are you using? Registering an extension is very straightforward - There are mostly 2 main reasons why a simple phone would not register to a 3CX extension: IP addressing/ports and credentials.