v10 - SIP Trunk alert - help...**CLIENT ISSUE

[jr3151006]

Can anyone help me with this error? What means? It happens 1 or 2 times a day...

Call to GVTFaleVono has failed. sip:[email protected]:1571 replied: 401 Unauthorized; warning: Noisy feedback tells: pid=3258 req_src_ip=10.141.1.112 req_src_port=5060 in_uri=sip:vono.net.br:1571 out_uri=sip:vono.net.br:1571 via_cnt==2; from IP:201.86.87.36:1571

tks,

Renato P

 

[jr3151006]

Re: v10 - SIP Trunk alert - help...

I already open a support ticket since that provider sometimes cannot authenticate our user...

 

[nb]

Re: v10 - SIP Trunk alert - help...

Check if you have any other registrations of this instance registered elsewhere. Usually noisy feedback might mean that the provider account has another contact address and they might not allow multiple registrations from different contact / ip addresses.

Check the register request - then get the message the provider sends you. Open it all in wireshark and check whether the contact field contains another Public ip address. If it does then check that IP and see whether it is one of your own. If yes disable it and try and re-register again.

Unless you are 100% sure that the authentication details are correct. of course this is always the first step.

 

[jr3151006]

Hi Nick,

I´m sure about the credentials since that problems occurs eventually!!

tks,

Renato P