v10 Voicemail Issues

[tworhythms]

I'm having an issue whereby voicemails are not always being saved. Callers have said that they've left messages and sometimes I get them and other times I don't. My setup is as follows:

3CX v10
VMWare ESXi (2 GB, 1 virtual proc.)
Server 2008 R2 x64
Abyss Web Server

Everything else is working great! I just can't pinpoint this problem. Below is a copy of the IVR log which shows errors. I just can't figure out what they mean.

Phone numbers have been xx'd out for privacy...

Any help would be TRULY appreciated...

2012/01/23 >>
21:55:48.109|2628|.\3CXIvrService.cpp(893):IvrService, main(), Starting service, revision 9.0.22116.0
21:55:48.125|2716|.\ConfigLoader.cpp(100):IvrService, ConfigLoader::Load(), C:\Program Files (x86)\3CX PhoneSystem\Bin\..\Data\Ivr\Cfg\3CXIvr.cfg
21:55:48.156|2716|.\IVR_Api.cpp(687):IvrDll, Ivr_SetLog(), External log has been set for IVR dll
21:55:48.156|2716|.\IVR_Api.cpp(311):IvrDll, IVRApi::Init(), Initializing, revision 9.0.20944.0
21:55:48.234|2716|.\IVR_Api.cpp(172):IvrDll, IVRApi::LoadConfiguration(), Using config file 'C:\Program Files (x86)\3CX PhoneSystem\Bin\..\Data\Ivr\Cfg\3CXIvr.cfg'
21:55:48.281|2716|.\IVR_Api.cpp(206):IvrDll, IVRApi::LoadConfiguration(), Default vxml document: 'http://localhost:5000/ivr/ivr_start.aspx'
21:55:48.515|2728|(0):Error! Module '3CX.com.OSBinet'. Error ID 303.
21:55:48.546|2716|.\3CXIvrService.cpp(728):IvrService, MainServiceProc::Run(), Service started
21:55:48.546|2748|.\SLAgent.cpp(290):IvrService, SLAgent::Run(), Reconnected to 127.0.0.1:5482 SL server
21:56:09.457|2748|.\PbxMedia\IVREngine.cpp(1597):IvrService, IVREngine::RegisterLines(), Registering of lines...127.0.0.1:5060127.0.0.1:5060999[803,804,802,805][][EndCall,IVRForward,MakeCall,PlayFile,RecordFile]
21:56:09.457|2748|.\PbxMedia\IVREngine.cpp(1613):IvrService, IVREngine::RegisterLines(), Registering SpeciaMenu:999
21:56:09.489|2748|.\PbxMedia\IVREngine.cpp(1654):IvrService, IVREngine::RegisterLines(), Registering IVR:803
21:56:09.489|2748|.\PbxMedia\IVREngine.cpp(1654):IvrService, IVREngine::RegisterLines(), Registering IVR:804
21:56:09.489|2748|.\PbxMedia\IVREngine.cpp(1654):IvrService, IVREngine::RegisterLines(), Registering IVR:802
21:56:09.490|2748|.\PbxMedia\IVREngine.cpp(1654):IvrService, IVREngine::RegisterLines(), Registering IVR:805
21:56:09.490|2748|.\PbxMedia\IVREngine.cpp(1701):IvrService, IVREngine::RegisterLines(), Registering EndCall helper
21:56:09.490|2748|.\PbxMedia\IVREngine.cpp(1701):IvrService, IVREngine::RegisterLines(), Registering IVRForward helper
21:56:09.490|2748|.\PbxMedia\IVREngine.cpp(1701):IvrService, IVREngine::RegisterLines(), Registering MakeCall helper
21:56:09.490|2748|.\PbxMedia\IVREngine.cpp(1701):IvrService, IVREngine::RegisterLines(), Registering PlayFile helper
21:56:09.490|2748|.\PbxMedia\IVREngine.cpp(1701):IvrService, IVREngine::RegisterLines(), Registering RecordFile helper
21:56:09.490|2748|.\PbxMedia\IVREngine.cpp(1723):IvrService, IVREngine::RegisterLines(), Registering of lines done.
22:01:20.848|3960|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(qaq3qkezzcbgqn1i4kntmbw0))/root.vxml
22:01:20.980|3960|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(qaq3qkezzcbgqn1i4kntmbw0))/root.vxml
22:01:31.396|3960|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(qaq3qkezzcbgqn1i4kntmbw0))/Transfer.vxml
22:01:31.401|3960|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(qaq3qkezzcbgqn1i4kntmbw0))/root.vxml
22:01:32.517|3960|.\api\VXItelImpl.cpp(148):IvrDll, VXItelImpl::Impl::IntrnTransfer(), Error! Error of 'From_xxxxxxxxxx_To_802_Menu_802_#0/0' session transferring to sip:[email protected]:5060;user=vmail. Status: NEAR_END_DISCONNECT. Transfer error. Session stopped
22:01:32.690|4056|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(42mgeqwhtn2hmterksnvmuty))/root.vxml
22:01:32.710|4056|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(42mgeqwhtn2hmterksnvmuty))/RecVmail.vxml
22:01:32.715|4056|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(42mgeqwhtn2hmterksnvmuty))/root.vxml
22:01:32.769|4056|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(42mgeqwhtn2hmterksnvmuty))/root.vxml
22:01:57.332|4056|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(42mgeqwhtn2hmterksnvmuty))/root.vxml
22:22:02.331|4696|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(f1q04hrsncvbext1455r4qpv))/root.vxml
22:22:02.354|4696|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(f1q04hrsncvbext1455r4qpv))/root.vxml
22:22:14.074|4696|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(f1q04hrsncvbext1455r4qpv))/Transfer.vxml
22:22:14.079|4696|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(f1q04hrsncvbext1455r4qpv))/root.vxml
22:22:14.782|4696|.\api\VXItelImpl.cpp(148):IvrDll, VXItelImpl::Impl::IntrnTransfer(), Error! Error of 'From_xxxxxxxxxx_To_802_Menu_802_#0/2' session transferring to sip:[email protected]:5060;user=vmail. Status: NEAR_END_DISCONNECT. Transfer error. Session stopped
22:22:14.933|5028|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(n45xivcsssccelsycwdlznog))/root.vxml
22:22:14.941|5028|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(n45xivcsssccelsycwdlznog))/RecVmail.vxml
22:22:14.946|5028|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(n45xivcsssccelsycwdlznog))/root.vxml
22:22:14.968|5028|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(n45xivcsssccelsycwdlznog))/root.vxml
22:22:25.463|5028|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(n45xivcsssccelsycwdlznog))/root.vxml

 

[danhriscanu]

Hi,

As I understand correctly, you cannot find the recordings of some voicemails and caller complain that they leave voicemail?
Can you please put your PBX in verbose mode and generate Support info and upload it here? There is not enough information in logs that you posted.

 

[tworhythms]

Hi,

As I understand correctly, you cannot find the recordings of some voicemails and caller complain that they leave voicemail?
Can you please put your PBX in verbose mode and generate Support info and upload it here? There is not enough information in logs that you posted.

Yes, that's correct. I will put the system in verbose mode. Hopefully, I can replicate the problem in a short amount of time and post the results. For whatever reason, I can't seem to make this error happen myself. I can leave messages after messages and things work fine (internally and externally).

Thank you.