in the 3cx client for version 12 i don't see anything about (for example) call's waiting for a specific queue and the statistics of agents. Is there any news about this functionality?
Call history in 3CXPhone for Windows is currently being worked on
Active Calls show only internal and external group calls. Parked calls, IVR Calls, Queue Calls coming soon
I have external agents in a queue (Forwards to a cell phone), when the agent answers the call, there is dead air (Both agent and caller side, on hold music stops), and agent gets a second call, has to answer it, then the caller is on the line. Any ideas?