v12 and call queues

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filipvds

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hi,

in the 3cx client for version 12 i don't see anything about (for example) call's waiting for a specific queue and the statistics of agents. Is there any news about this functionality?

Filip
 
Known Issues:

Call history in 3CXPhone for Windows is currently being worked on
Active Calls show only internal and external group calls. Parked calls, IVR Calls, Queue Calls coming soon
 
I have external agents in a queue (Forwards to a cell phone), when the agent answers the call, there is dead air (Both agent and caller side, on hold music stops), and agent gets a second call, has to answer it, then the caller is on the line. Any ideas?
 
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