V15.5 SP2 BUG: HOL Out of office IVR Disappeared

[ygonzales]

Just was testing a new version, and mentioned that if you go to:

1) Sip Trunk
2) Edit
3) Out of office hours action

HOL Out of office IVR

Disappeared from selection

 

[ygonzales]

in previews version, you could select in in a menu.
now after update there is an extension selection, but no HOL in a list

So you have to:

1) create a new digital receptions
2) Upload or select the same voice message
3) apply to SIP trunk out of office hours

 

[YiannisH_3CX]

Hello @ygonzales

So you have to:

1) create a new digital receptions
2) Upload or select the same voice message
3) apply to SIP trunk out of office hours

This is the correct procedure to use a digital receptionist for out of office scenarios. The HOL ivr is automatically selected by the system based on the holidays configured in the system.
As far as i remember HOL ivr was not selectable as an option at least for the last 3 versions

 

[JacobJ]

HOL was selectebale until last version and disappeared without any announcement
We created a new digital receptions with the same configuration.

 

[jimbo59]

Hello @ygonzales

This is the correct procedure to use a digital receptionist for out of office scenarios. The HOL ivr is automatically selected by the system based on the holidays configured in the system.
As far as i remember HOL ivr was not selectable as an option at least for the last 3 versions

It does not work in SP2.
Have you tested this Yiannis?

 

[YiannisH_3CX]

As far as i remember HOL ivr was not selectable as an option at least for the last 3 versions

Apologies for the above statement, as you could route to HOL in SP1. I had in mind V14 which this was not possible. This has now been removed for security reasons but for more details you will need to open a ticket to our support department as i cannot disclose any more info in the forum.
You will need to create a new IVR with the same settings and route the calls for Out of office hours there.