V15 Client with Plantronics Voyager Legend

[advanced38]

We are getting ready to cut over our existing phone system to 3CX. We already have 3CX running and configured. The last thing I need working before we cut over is our BT headsets with the v15 softphone. We have about 20 users with Plantronics Voyager Legend headsets. I get audio to pass through just fine, but call control does not work with the headsets. I've tried a combination of using the built-in BT on some computers and BT dongles (Tripplite). I've tried installing various versions of Plantronics Hub software (the earliest I can find online is 3.7.5, even though the filename is 3.7.1). I could not find Platronics Spoke as mentioned in some threads.

Has anyone successfully gotten these headsets to work correctly with the v15 client?

Thanks!

 

[Marios Neophytou]

Hello,
Are you running the free PBX edition ?

 

[advanced38]

No, we have the 32 SC Pro edition.

 

[Marios Neophytou]

Hello,
Can you please update to this : http://www.plantronics.com/us/product/plantronics-hub-desktop (V3.8.4) -- and see if this can fix your problem.

 

[advanced38]

Marios,
I just tried v3.8.4 with the same results - audio is fine but call control does not work on the headset.
Plantronics support page suggests that the Hub software is not required for the 3CX client - http://www.plantronics.com/us/support/supported-softphones/

Thanks.

 

[Marios Neophytou]

Hello,
Can you please attach some logs of your 3cxphone?

 

[advanced38]

Hi,
Here's the log. This is one call from 6649 to 6636. I tried to answer with the headset multiple times, then hung up from 6649.

 

[Marios Neophytou]

Hello,
Do the follows:

1. Exit the client
2. Delete the old log file
3. Connect to the application with the headset plunged in
4. Make the same call
5. Exit the application and email me the whole log

Thanks

 

[advanced38]

Hi Marios,

I just emailed the log.

Thanks.

 

[nb]

Hi
Best contact plantronics on this one. We checked with the windows client and it works. The log shows it is connected to the headset.
It happened to me once - a couple of restarts to the plantronics and it worked..
Contact them please. They have all the elements to troubleshoot - they have the free 3cx client and also all the headsets. We have limited headsets and limited firmware. Let us know.

 

[advanced38]

Will do. Thanks Nicky.