Since upgrading our clients to v15 we've had all sorts of issues adding contacts to a conference call.
Previously in v14 when creating a conference we'd get a phonebook view of internal and external contacts and could simply tick those that we wanted to invite to a conference. We could also create a conference with an existing call in much the same way or by selecting internal people from our presence list.
In v15 we're only able to add people to a conference by typing in their number directly or by looking at a 'contact' type view, which is really limited and only shows names (this is a right pain if you have a multiple contacts for the same person). I can't even see a way to add internal people without typing in their number?
Unless I'm missing something, this seems like a really convoluted way of setting up a conference and is definitely a step back in terms of usability.
Hopefully I'm just overlooking something quite obvious. Any help/advice is much appreciated!
Previously in v14 when creating a conference we'd get a phonebook view of internal and external contacts and could simply tick those that we wanted to invite to a conference. We could also create a conference with an existing call in much the same way or by selecting internal people from our presence list.
In v15 we're only able to add people to a conference by typing in their number directly or by looking at a 'contact' type view, which is really limited and only shows names (this is a right pain if you have a multiple contacts for the same person). I can't even see a way to add internal people without typing in their number?
Unless I'm missing something, this seems like a really convoluted way of setting up a conference and is definitely a step back in terms of usability.
Hopefully I'm just overlooking something quite obvious. Any help/advice is much appreciated!
