V16.0.7.1078 / 3CX Live Chat / Wordpress 5.6

[fgc92210]

Hi all!

I just installed the plugin 3CX Live Chat on a simple wordpress site 5.6.
I did the basic configuration of the chat. It works on the website. Agents can pickup a chat and talk.
But on the wordpress site (admin) , when I click on Live Chat / Settings, I get the Ajax loader spinning animation, and nothing happens.
I'm using macOS BigSur. I have the issue with both Safari and Chrome

Once every 10 attempts, it will work.
Deactivating the plugin and re-activating it does not work.


Anyone else?

 

[fgc92210]

Now for some reason, the chat box popping up on the website is grayed.
No way to fix this, since I cant access the Plugin Settings :/

 

[Constantinos Constantinou]

@fgc92210 please check your personal messages.

 

[cpacheco]

Hi Constantinos, how are you.

In our installation occurs the same.




Thanks, Cristian.

 

[Constantinos Constantinou]

Reloading of Settings page is an issue related to WordPress 5.6.

Tomorrow we have a scheduled release of 9.2.0 release that will address this one and will add new features.

Give it a check tomorrow as soon as we release.

 

[cpacheco]

Great, Thanks!! for you reply.

Cristian.

 

[GrazianoGalantino]

Hi Constantinos, how are you.

In our installation occurs the same.

View attachment 19608
View attachment 19609

Thanks, Cristian.

Hi Costantinou, we have the same problem it is due to our installation focus target link with internal lan Ip address and not fqdn adn there is no way to change it. it is pbx side that we can't do anything.

Hope you will suggest us something.

regards.

Graziano Galantino