V16 Crashing

[jmga]

Recently upgraded to version 16.0.3.676. Initially everything was running as normal, but recently the "3cx PhoneSystem 01 Management Console" service is stopping. Event logs shows this:

Faulting application name: 3CXManagementConsole.exe, version: 0.0.0.0, time stamp: 0x5cb7bb9c
Faulting module name: KERNELBASE.dll, version: 6.3.9600.19425, time stamp: 0x5d26b6e9
Exception code: 0xe0434352
Fault offset: 0x000000000000908c
Faulting process id: 0x2330
Faulting application start time: 0x01d5803cac80876b
Faulting application path: C:\Program Files\3CX Phone System\Bin\3CXManagementConsole.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 3e01f692-ec30-11e9-810f-b083fee4658b
Faulting package full name:
Faulting package-relative application ID:

After restarting service, we have found that when navigating to "Phones" or "SIP Trunks", we get this error:

Index was outside the bounds of the array.

This system is running on Windows Server 2012 R2.

 

[BrenttG]

the index error makes me think the database might have some corruption, do a fresh backup if you can, and then perhaps try restoring an older backup from before the upgrade to 16.0.3.676, 3cx will be fine restoring from the older version, but this might get rid of any corruption if present.

 

[BenBeige]

I just ran into the same issue on an upgrade form 15.5 (to a fresh VM though). It was running fine other than if I went into certain menus it would crash the management console and I would see PostgreSQL errors in my event logs.

 

[generaldata]

I'm having a similar issue, last night upgraded from 15.5 to 16 Ran fine all night and today until 3:00pm
Service crashed, had to reboot the server, before this the server was rock solid.

Server 2012 R2

Log Name: Application
Source: Application Error
Date: 11/13/2019 2:39:58 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: 3cx.general-data.com
Description:
Faulting application name: 3CXPhoneSystem.exe, version: 16.0.3.676, time stamp: 0x5d920ca2
Faulting module name: ntdll.dll, version: 6.1.7601.23807, time stamp: 0x5915fdce
Exception code: 0xc0000374
Fault offset: 0x00000000000bf3e2
Faulting process id: 0x4a0
Faulting application start time: 0x01d599c7a25867eb
Faulting application path: C:\Program Files\3CX Phone System\Bin\3CXPhoneSystem.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 5f9bcece-064d-11ea-87c5-000c29200be5
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-11-13T19:39:58.000000000Z" />
<EventRecordID>133784</EventRecordID>
<Channel>Application</Channel>
<Computer>3cx.general-data.com</Computer>
<Security />
</System>
<EventData>
<Data>3CXPhoneSystem.exe</Data>
<Data>16.0.3.676</Data>
<Data>5d920ca2</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.23807</Data>
<Data>5915fdce</Data>
<Data>c0000374</Data>
<Data>00000000000bf3e2</Data>
<Data>4a0</Data>
<Data>01d599c7a25867eb</Data>
<Data>C:\Program Files\3CX Phone System\Bin\3CXPhoneSystem.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>5f9bcece-064d-11ea-87c5-000c29200be5</Data>
</EventData>
</Event>