V16 - IVR latency on audio

[AWS2P]

Hi,

i've done a test on IVR, with standard type, only one choice : on press 0, with prompt and exit and a "office close.wav" audio.

When i call from extension on IVR 801 first audio is with no delay but after choice 0 the second audio take about 2 or 3 seconds before it starts. there's no empty space in wav file.

What can be done to be connected to audio with no delay

 

[leejor]

There used to be a "please wait while I transfer your call" recording, after a choice. Could the call be first going to a silent file?

 

[AWS2P]

Hi Leejor, are you telling me that 3cx just removed the audio from this idiotic message that was there during the transfers but that the time he occupied is still present?
If it's the reason why there's 2 or 3 seconds silent during transfers this is not smart at all