v16 - Out of Hours Forward to Outside Number NOT WORKING

[IITSS]

Following the upgrade to v16 the inbound rules out of hours fails. Now callers get the message "called number does not exist" does anyone know why this is happening and a work around.

 

[AWS2P]

Hi ,
Can you let us know what's in your inboud rule ?
is your sip trunck registred while you have this?

 

[IITSS]

Hi ASW2P,

Yes the SIP trunk is registered and working so during office hours calls ring the extentions no problem at all.



It is just outside of office hours that does not work to Outside Number.

 

[Saqqara]

Create an new outbound rule just for this number - prefix number and place it up the top of the rules

 

[IITSS]

Done that an no difference at all.

 

[Saqqara]

Can you dial the number normally - within 3cx and using another device I.e mobile

If calling another device works, look at the activity log within 3cx to see why the call is not working - maybe an outbound rule is adjusting the called number

 

[YiannisH_3CX]

Also check the activity log of the PBX after the failed attempt and see what is the error generated by the PBX for that call.
If you can directly call the number then it's probably an outbound rule issue not allowing the call to go out. Send us a screenshot of your outbound rules if possible so we can see take a look at the setup