Solved V16 to V18 crash

[ITC Telecom]

I just did a V16 to V18 upgrade and system crashed. System hosted on MS Azure. Restart on MS Azure VM doesn’t help. I get to 3CX admin screen where I put my creds in and I get ‘server error’. Any input would be appreciated.

 

[N_G]

Please contact support.... Ensure it was deployed with PBX express or via Azure market place. If not do so and do a restore to it.

 

[StefanW]

@ITC Telecom our logs indicated that the instance is out of memory

Aug 14 19:01:59 vma7882405e2 dphys-swapfile[18181]: computing size, want /var/swap=3900MByte, restricting to config limit: 2048MBytesswapoff: /var/swap: swapoff failed: Cannot allocate memory
Aug 14 19:01:59 vma7882405e2 systemd[1]: dphys-swapfile.service: Main process exited, code=exited, status=255/n/a
Aug 14 19:01:59 vma7882405e2 systemd[1]: Failed to start dphys-swapfile - set up, mount/unmount, and delete a swap file.
-- Subject: Unit dphys-swapfile.service has failed
-- Defined-By: systemd

 

[ITC Telecom]

@ITC Telecom our logs indicated that the instance is out of memory

Aug 14 19:01:59 vma7882405e2 dphys-swapfile[18181]: computing size, want /var/swap=3900MByte, restricting to config limit: 2048MBytesswapoff: /var/swap: swapoff failed: Cannot allocate memory
Aug 14 19:01:59 vma7882405e2 systemd[1]: dphys-swapfile.service: Main process exited, code=exited, status=255/n/a
Aug 14 19:01:59 vma7882405e2 systemd[1]: Failed to start dphys-swapfile - set up, mount/unmount, and delete a swap file.
-- Subject: Unit dphys-swapfile.service has failed
-- Defined-By: systemd

 

[ITC Telecom]

thank you for the info but what do can be done?

Also, nick no reply from support yet on this on the ticket

 

[Evolute IT]

thank you for the info but what do can be done?

Also, nick no reply from support yet on this on the ticket

Make sure there's enough RAM and disk space for the swap to work correctly and the process should work.

 

[ITC Telecom]

i just upgraded the instance on MS Azure from a B1ms which as 2 gig RAM and 2 disks to B2S which has 4 Gig Ram and 4 disk. i rebooted still getting server error.

 

[ITC Telecom]

Make sure there's enough RAM and disk space for the swap to work correctly and the process should work.

• #7

i just upgraded the instance on MS Azure from a B1ms which as 2 gig RAM and 2 disks to B2S which has 4 Gig Ram and 4 disk. i rebooted still getting server error.

 

[Evolute IT]

Was that a manually setup instance or did you use PBXExpress or the Marketplace image?

 

[ITC Telecom]

Was that a manually setup instance or did you use PBXExpress or the Marketplace image?

PBX Express

 

[ITC Telecom]

PBX Express

what do you suggest? if you want you can call me at 732-598-3933

 

[Evolute IT]

what do you suggest? if you want you can call me at 732-598-3933

At that point, just spin up a new instance and restore the latest backup to it. This way, you get a brand new instance with Debian 10.

 

[AWS2P]

I get to 3CX admin screen where I put my creds in and I get ‘server error’.

Got the same as you on one instance From Amazon Lightsail.

 

[NikosT_3CX]

@ITC Telecom as per our phone conversation and the remote session we had all are sorted now
Also as we discussed and showed you, go google bucket for PBX backups. Check here so you wont forget : https://www.3cx.com/docs/google-cloud-storage/