V16 Update 1 is Here with New Call Flow Service, Chat Features and Live Chat & Talk

[qmex]

I have found a issue on Live Chat & Talk

If i choose the "pop out" action, i only see the symbol on my mobile Phone (Android with firefox or chrome) instead of the chat dialog.
I must choose at chrome "Display Desktop-Webpage" to see the Chat Dialog.

Same effect on the "not pop out windows". After successful entering name, the chat window will be minimized...

It seems, that something gone wrong with the new automatic minimize function on Mobile Browsers... Please tell me, how i can disable this function temporary - whatever in the wwwroot files from nginx or on a another way until you release a fix for this.

 

[bdethrow]

Upon successful installation of V16 Update 1 Final, a database-level conversion of existing chats needs to be performed. The “Chat” function will remain unavailable in the 3CX Apps until this conversion is completed.

We ran our update Sunday night and currently we still dont have chat available. Is there a log i can look at to see why this conversion is either taking to long? or didnt run at all???

Currently i have a call center of about 100 without the ability to chat to do business functions.

 

[Constantinos Constantinou]

I have found a issue on Live Chat & Talk

If i choose the "pop out" action, i only see the symbol on my mobile Phone (Android with firefox or chrome) instead of the chat dialog.
I must choose at chrome "Display Desktop-Webpage" to see the Chat Dialog.

Same effect on the "not pop out windows". After successful entering name, the chat window will be minimized...

It seems, that something gone wrong with the new automatic minimize function on Mobile Browsers... Please tell me, how i can disable this function temporary - whatever in the wwwroot files from nginx or on a another way until you release a fix for this.

Hello @qmex ,

On pop-out = false and with the authentication enabled, what I can reproduce is that with the submission of the name and email the window minimize. When you click on it though it opens up correctly on the chat window. Can you please confirm that this is the case?

Thank you.

 

[FcossichTFMX]

Thanks for the info!

 

[dental1]

Has the option of PDF reports been removed in v16?

 

[nb]

Has the option of PDF reports been removed in v16?

Yes PDF Generation is removed - All reports can be perfectly viewed in HTML. And then converted to whatever format you need.

 

[qmex]

Hello @qmex ,

On pop-out = false and with the authentication enabled, what I can reproduce is that with the submission of the name and email the window minimize. When you click on it though it opens up correctly on the chat window. Can you please confirm that this is the case?

Thank you.

Yes, that's true. It minimized again automatically after i push the "start chat" button.

If i turn pop-out = true, this will happen shown in the attached video.
It opens, but there's only the chat button symbol until i change the Display Settings to "desktop Site".

 

[Constantinos Constantinou]

Yes, that's true. It minimized again automatically after i push the "start chat" button.

If i turn pop-out = true, this will happen shown in the attached video.
It opens, but there's only the chat button symbol until i change the Display Settings to "desktop Site".

Hello @qmex,

Thank you for the very helpful information. This is something that we will address in the upcoming release. You can now address it, by setting popout="false"

Thank you.

 

[innovative7]

How do I start a WebMeeting from an Apple Phone? I see I can start a dial-in conference. Is this not available? With the new WebMeeting with dial-in capabilities, scheduling this from the iPhone or Android is now critical.

 

[LeonidasG_3CX]

How do I start a WebMeeting from an Apple Phone? I see I can start a dial-in conference. Is this not available? With the new WebMeeting with dial-in capabilities, scheduling this from the iPhone or Android is now critical.

Scheduling Web Conferences from the mobile apps is not possible. You'll need to use the WebClient to create a 'Video' meeting.

As long as your PBX > Settings > Conferences > Audio > DID's are correctly setup, all WebMeetings (except your 'quickmeeting') have the dial-in capability. Dial-In info can be found both in the WebClient for meetings you create and also inside the meeting when inviting new users.

 

[Benson hunag]

Hello @qmex,

Thank you for the very helpful information. This is something that we will address in the upcoming release. You can now address it, by setting popout="false"

Thank you.

I also have the same error in the mobile browser, is any update version release?

 

[Constantinos Constantinou]

I also have the same error in the mobile browser, is any update version release?

Hello @Benson hunag ,

We are working on it. We hope that the updated version will soon be available bundled with additional functionality too.

Thank you

 

[ionut]

I updated the 3CX 2 days ago. All its working good, but since today, old scheduled reports are sending 1 hour early, for xample, the report scheduled for 11:00 is sending at 10:00. I created a new report and it is sending at correct hour. The hour on Debian machine, call logs and phones are correct. What can I do?

 

[ionut]

The situation was resolved automatically after machine restart..