Solved V16 update 2 to update 5

[enerj]

Dear members,

I'm wondering if my V16(2) is elegible to upgrade to 5.

My 3CX (16.0.2.910) instance runs on Debian 9.8
Whenever I click on Update button I receive "Unable to reach 3CX Updates server. Check your internet connection and try again."

I checked following preliminary parameters:
DOWNLOADS_URL: https://downloads-us.3cx.com/downloads/v160
SP_VERSDESC: SP.
The maintenance is Active.

No drops on firewall or restriction towards internet.

do have any idea?

 

[Saqqara]

Yes you can upgrade to update5, if you have a valid license.

That is the correct url address for DOWNLOADS_URL

On the server, can you ping the downloads-global.3cx.com

 

[enerj]

Thanks for response.

About license I think yes, due to is a Perpetual Professional.

I performed a wget
root@3cx:~# wget https://downloads-global.3cx.com/downloads
--2020-05-15 11:51:42-- https://downloads-global.3cx.com/downloads
Resolving downloads-global.3cx.com (downloads-global.3cx.com)... 35.201.76.132
Connecting to downloads-global.3cx.com (downloads-global.3cx.com)|35.201.76.132|:443... connected.
HTTP request sent, awaiting response... 404 Not Found
2020-05-15 11:51:43 ERROR 404: Not Found.

ad yes, I'm able to reach it:
root@3cx:~# ping downloads-global.3cx.com
PING downloads-global.3cx.com (35.201.76.132) 56(84) bytes of data.
64 bytes from 132.76.201.35.bc.googleusercontent.com (35.201.76.132): icmp_seq=1 ttl=53 time=21.0 ms
64 bytes from 132.76.201.35.bc.googleusercontent.com (35.201.76.132): icmp_seq=2 ttl=53 time=22.3 ms
64 bytes from 132.76.201.35.bc.googleusercontent.com (35.201.76.132): icmp_seq=3 ttl=53 time=22.0 ms
64 bytes from 132.76.201.35.bc.googleusercontent.com (35.201.76.132): icmp_seq=4 ttl=53 time=22.4 ms

The URL indicate me is different from my 'DOWNLOADS_URL'
It's a little bit different.
I have to change the parameter above?

 

[enerj]

I restarted these services but didn't help :-(

3CXAudioProvider01
3CXCallFlow01
3CXQueueManager01
3CXSystemService01
3CXIVR01
3CXPhoneSystemMC01
3CXPhoneSystem01
3CXCfgServ01

I get always "Unable to reach 3CX Updates server. Check your internet connection and try again."

Any suggestion?

 

[StefanW]

as you are on Linux, it can be that your source.list are changed?
Did you use to install the PBX from the 3CX-ISO or by other means?

what is defined in
nano /etc/apt/sources.list.d/3cxpbx.list

 

[enerj]

the content of 3cxpbx.list is:
deb http://downloads-global.3cx.com/downloads/debian stretch main

I never changed it.

To deploy PBX I used the 3CX-ISO downloaded at that time.

 

[StefanW]

strange, let me PM you, it is Friday, lets have a look.

 

[enerj]

strange, let me PM you, it is Friday, lets have a look.

Sure, thanks in advance for the interest

 

[NickD_3CX]

Whenever I click on Update button I receive "Unable to reach 3CX Updates server. Check your internet connection and try again."

I'm going to take a wild guess here: have you edited, changed, uploaded, or in any way played around with any of the template files?

 

[enerj]

I'm going to take a wild guess here: have you edited, changed, uploaded, or in any way played around with any of the template files?

you're right!
Just a little text on "Conference - Audio and Video" email template.

That's causing the issue?!?!?!

 

[NickD_3CX]

The email template should not affect this. I was thinking more along the lines of IP Phone, Provider, Gateway, fxs templates.

 

[enerj]

The email template should not affect this. I was thinking more along the lines of IP Phone, Provider, Gateway, fxs templates.

If you intend files *.ph.xml under Settings>Templates, then answer is no.
Only that little text on mail template.
There is a way to dectect that?

 

[NickD_3CX]

Not an easy way... :/
Send me a PM with TeamViewer credentials to your Windows machine and from there we can access MC and SSH to see what is going on....

 

[enerj]

The problem was solved by a 3CX TOP Engineer ;-)

it was a modified template that initial installer technician modified in order to allow patton devices to work!

Thank you so much @NickD_3CX

 

[NickD_3CX]

Ok, to everyone else that have this error, double-check that nobody has tampered with the template files that are located:

• Linux: /var/lib/3cxpbx/Instance1/Data/Http/Templates/
• Windows: C:\ProgramData\3CX\Instance1\Data\Http\Templates

If for whatever reason the Update checker cannot parse or correctly read the version numbers of these files, you will most likely get this error.