v16 update 3 dropping outbound calls

[Jim Canfield]

@nenglish open a support ticket.

 

[Matt Hood]

Assuming this is related... We have an issue where every time i save an update to inbound rules, ring groups, call queues etc. The SIP Trunk registration drops and needs to be manually refreshed.
We are using an approved provider and trunk template. SW version 16.0.4.461
Anyone else have this?

 

[leejor]

Trunks dropping, after changes, can happen...
https://www.3cx.com/community/threa...-after-making-changes-in-inbound-rules.65894/

 

[Matt Hood]

I understand if I make a change to the SIP trunk config it would need to re register.
2 things though..

1. I don't see why there needs to be a re register of the trunk when an 3CX call flow config is altered.
2. the Trunk does not automatically come back up. I need to navigate to the trunks and click refresh all.

 

[JohnS_3CX]

Assuming this is related... We have an issue where every time i save an update to inbound rules, ring groups, call queues etc. The SIP Trunk registration drops and needs to be manually refreshed.
We are using an approved provider and trunk template. SW version 16.0.4.461
Anyone else have this?

Hi Matt,

Unrelated, but you are on the alpha edition. Does this happen on V16 Update 3?

 

[Matt Hood]

Hi Matt,

Unrelated, but you are on the alpha edition. Does this happen on V16 Update 3?

I don't know sorry. The issue was reported to me just last week. This system was on the version reported before the issue. I do not have the ability to roll back this particular system to update 3 to prove the issue.

 

[JohnS_3CX]

Hi Matt,

This thread pertains to V16 Update 3 specifically. I suggest to open a new thread in this case.

 

[SayWhat39]

We have been trying for 5 days to get the patch but just really struggling to get support to respond to our ticket.

 

[StefanW]

plz post the ticket ID for a follow up

 

[JohnathanP]

My customer has been plagued with this for weeks and I haven't been able to solve, but seems like you have a patch for it. Though I would hate to purchase a support package just for something that I can fix with a known issue patch. Is the patch included in v16u4?

 

[Jim Canfield]

@JohnathanP it's in 16.0.4.

 

[JohnathanP]

@Jim Canfield Thanks, I'll update and see if it solves the issues.

 

[YiannisH_3CX]

Thanks, I'll update and see if it solves the issues.

Let us know of the results.

 

[JohnathanP]

So far my customer being back one day and nothing dropped that I have heard so far.

 

[Jim Canfield]

@JohnathanP Good news!

This was a bad one. I had a couple weeks from hell because of 16.0.3.