V16 Update 5 Supercharges Remote Working with New iOS App Supporting Video

[JohnS_3CX]

NGinx is running fine, as are all 3cx services. Borwsing to localhost:5000 inside the VM produces the same result as from outside on 5001 - we simply get a blank page.
Tried restarting NGinx - no change.
Interestingly, attempting to access webclient (from 5000 locally or 5001 outside) results in a 403 access denied error.

As per our PM you will have to migrate to a virtual machine with a supported OS. Once it is up and running, install 3CX with the option to restore your recent backup. You should be up and running smoothly after that. You may want to shut down the old VM first so it does not interfere, and use its IP on the new VM so that your devices will not require reprovisioning and you will not have to modify any firewall rules either.

For anyone else facing issues with their update, please ensure you are on a supported OS as per our below link: https://www.3cx.com/docs/manual/

 

[matrix3]

Found a feature that is gone...you can't transfer a phone call directly to VM. In 3CX Phone for Windows, you could click transfer, start typing in the name and it would show you the persons extension and separately show their voicemail. That way if you knew the person wasn't there but didn't put their DND on, you could still transfer direct to VM. Or like me, I get a lot of sales calls and tell the receptionist to transfer it to my voicemail.

 

[Alan9846]

Hi @matrix3,

Found a feature that is gone...you can't transfer a phone call directly to VM. In 3CX Phone for Windows, you could click transfer, start typing in the name and it would show you the persons extension and separately show their voicemail. That way if you knew the person wasn't there but didn't put their DND on, you could still transfer direct to VM. Or like me, I get a lot of sales calls and tell the receptionist to transfer it to my voicemail.

That seems like a very major change to me - lots of people have calls coming in through a receptionist transferred to voicemail when they are busy, but still accept internal calls, so they cannot put their phone on DND.

Is that a bug, or a decision that someone has made?

Thanks,

Alan.

 

[N_G]

Must be an oversight, we will look into it...

 

[RyanOord]

Must be an oversight, we will look into it...

Any update on this? My customers and my front office staff are going bonkers over the change.

 

[Constantinos Constantinou]

Any update on this? My customers and my front office staff are going bonkers over the change.

Hello Ryan,

The issue with the transfer picker listing identified and the team is already working towards fixing it.

We will keep you posted.

 

[Constantinos Constantinou]

Windows App status update on: Contacts Sorting + Transfer Window issues

The fix is ongoing and we expect that it will be released in 3-4 days time.

 

[pact]

I presume that's what the 16.0.5.611 -> 16.0.5.612 update is?

 

[StefanW]

611 to 612 is for some Windows Customers where their DNS server does not respond to queries causing the SIP server waiting for ever. This does not apply to Linux based installs. Win APP will be released beginning of next week

 

[Alphabetic]

Whens the new iOS app due?

 

[craigreilly]

I saw Mid-May mentioned from the staff.
https://www.3cx.com/community/threa...ew-ios-app-supporting-video.72684/post-325131

 

[ChristofS]

We have a serious problem with the update. We do the update and behind it our telekom sip trunk (NGN) is red and outgoing call are not allowed. I had a snapshot from the version before Update 4 (Hyper-VM) and restore it to the old version it works fine. Before Version 16.0.4.504 and behind 16.0.5.612 (windows server). In the activity protocol there are no problems? Can you help me?

 

[NickD_3CX]

We have a serious problem with the update. We do the update and behind it our telekom sip trunk (NGN) is red and outgoing call are not allowed. I had a snapshot from the version before Update 4 (Hyper-VM) and restore it to the old version it works fine. Before Version 16.0.4.504 and behind 16.0.5.612 (windows server). In the activity protocol there are no problems? Can you help me?

Hi Christof,
I sent you a PM

 

[neville]

I am not getting the update to U5 on a couple of system. It made me go through al the alpha/beta versions and is stuck on .610 which I believe is the RC. These are on Debian.

Chuck

 

[JohnS_3CX]

Hi Chuck,

Debian should update all the way to .611 if everything is ok.

Have your Debian repositories been modified?

 

[neville]

Hi Chuck,

Debian should update all the way to .611 if everything is ok.

Have your Debian repositories been modified?

No. Nothing has been touched on the server.

 

[JohnS_3CX]

Ok start a new thread in General and include your info for each affected system like here:
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[PaulEmous]

Running the Beta App via test Flight. Works smooth, also edit accounts is much easier. Video works great. I haven't been able to get video work over 3cx tunnel yet but I believe thats a tunnel thing.

 

[bferreira]

Hi,
When I apply the latest upgrade in a server, my windows clients stop working properly. All calls made between windows clients the sound doesn't work...If it's a windows client and another android/apple works without problem...

What will be the problem?

Can you help, please.

Thanks.

 

[JohnS_3CX]

Hi,
When I apply the latest upgrade in a server, my windows clients stop working properly. All calls made between windows clients the sound doesn't work...If it's a windows client and another android/apple works without problem...

What will be the problem?

Can you help, please.

Thanks.

Hello,

Please read the below post first, and then start a new thread in the General Forum so we can assist you
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/