v18 3CX Desktop App randomly can no longer answer or make calls and needs to be restarted each time

[SFIT]

Hello,

I have had 3 users run into this issue a few times today where they suddenly can't answer or make any phone calls using the 3CX Desktop App.

They don't get any error messages, and they see the incoming call pop up but when attempting to click the answer button nothing happens and it just continues to ring until it times out.

The fix so far has been to exit out of the client and relaunch it, running the Desktop App as Administrator has had no change sadly.

Thank you very much!

 

[robert.taylor]

I have had this happen twice .. desktop and web app cant make / answers calls and can not change status .. only fix seems to be a reboot .. fix needed

 

[Bugi]

Did anybody find a solution for this?
It is unacceptable that we need to turn off and on 3CX application after every call..

 

[Evolute IT]

Curious, do you guys get any errors or the app is just unresponsive?

 

[Bugi]

App is just unresponsive. We can't even use hotkeys to answer calls. Really frustrating situation. And sometimes even restarting the app doesn't help.

 

[Matt.Campbell]

We have tried contacting Support regarding this issue but because we are running a third party call centre application on the same server we are not getting help. I would be interested to know if other users are running their systems in isolation and still getting the same issue?

 

[SFIT]

We have tried contacting Support regarding this issue but because we are running a third party call centre application on the same server we are not getting help. I would be interested to know if other users are running their systems in isolation and still getting the same issue?

Ours is on Windows Server 2019 that is dedicated to just running 3CX.
With some more testing we've found the issue persists regardless of headset, desktop app or web client.

 

[autotest100]

Hello,

I have had 3 users run into this issue a few times today where they suddenly can't answer or make any phone calls using the 3CX Desktop App.

They don't get any error messages, and they see the incoming call pop up but when attempting to click the answer button nothing happens and it just continues to ring until it times out.

The fix so far has been to exit out of the client and relaunch it, running the Desktop App as Administrator has had no change sadly.

Thank you very much!

Unfortunately we have also this behavior. We have a cloud-hosted 3CX.

 

[Alex Howard]

Jumping on the Bandwagon. Exact same issue here as well.

 

[HExSM]

Same issue here.

 

[arthmrx]

We also have this issue.

 

[PFORM]

Also have the same issue

 

[Alex Howard]

Has anyone gotten anywhere with support on this issue?