v18 Desktop App bug?

[User3Inc]

When performing an Attended Transfer, you are unable to switch between
the two callers, as is possible on the Mobile app and previous version.
The only option is to select 'Join' which will put the callers together
as expected. Although if you need to go back to the original caller, the
only way to do this is to hang up on line 2 and retrieve the caller on
line 1.

Another option is to make a 'New Call' which does allow you to switch
between callers (as shown below) but then there is no 'Join' function
available to place them together.

 

[Evolute IT]

Just click the other call to go back. The one that is On Hold. That's how you switch lines, at least on mine it works. Gotta be in softphone mode tho, not sure it works in CSTA.

 

[User3Inc]

Thanks. It works on the softphone but it doesn't have the option to switch lines in the V18 app or V18 webclient.

 

[Evolute IT]

Thanks. It works on the softphone but it doesn't have the option to switch lines in the V18 app or V18 webclient.

Hmmm the app works for sure...



I can go around and swap between calls by just clicking on it... Same should apply to the Webclient as it's the same dialer.

 

[User3Inc]

Thanks. We have found that this works if you click 'New Call' but you can't then join the calls. To confirm, in your screen shot, are you using the Att Transfer button?