V18 Desktop App needs 5090 tunnel

[innovative7]

We continue to stay on the old version of the windows app. We have so many issues with one way audio from users homes, we cannot use the new client. The old client with the VPN tunnel works fine as the voice in tunneled through the VPN.

I am surprised this has taken so long. Instability is not good with phone systems and when user complain, the boss says "lets look for something else"

 

[ChrisC_3CX]

So just to clarify, you're saying you only have the issue with the new Desktop App but not the 3CX Windows App , formerly known as the 3CX Phone for Windows? If yes, then can you confirm the following:

1. The new 3CX Desktop app has the same network requirements as the 3CX Webclient. That said, can you check if you have the same issue when using the 3CX Webclient?

2. Do you have the same issue even if you completely exit the Desktop App, re-establish the VPN connection and then re-launch the desktop app?

Note: We always recommend launching the 3CX Apps AFTER VPN clients have established the connection.

3. Is this problem affecting every single user who uses a VPN and all calls for these users?

4. What PBX version are you currently running, please check in "Dashboard >> Information >> Version/License".

 

[Evolute IT]

We continue to stay on the old version of the windows app. We have so many issues with one way audio from users homes, we cannot use the new client. The old client with the VPN tunnel works fine as the voice in tunneled through the VPN.

I am surprised this has taken so long. Instability is not good with phone systems and when user complain, the boss says "lets look for something else"

I don't know what you are using for VPN and such but we use the DesktopApp everyday without any issues ever. Also, "one way audio" on WebRTC (used by the desktop app) is very rare. I would investigate more the hardware used.

 

[jofer]

Hi There
I have a corporate client, I have recently upgraded the 3cx running on windows 2016 R2, most users work from home, and home users are connecting to the network with Global Protect and Zscaler. This is VPN into the workplace. I have upgraded the system and desktop apps to v18 update 2. My home users are having no voice on desktop app calls.

 

[ChrisC_3CX]

Could you perhaps provide the information mentioned here to allow us to better understand the situation:
https://www.3cx.com/community/threads/v18-desktop-app-needs-5090-tunnel.86391/post-407638

Note: Do check things like headsets, speakers, microphones as @ConceptsWeb recommended. Also, do all testing by calling *777 for an echo test.