V18 Desktop app - Scaling Changes for the worse

[adrian.simpson]

Apologies in advance if this is the wrong forum to post, but I have some feedback with regards to the new style of windows. I understand the bottom section is 'reserved' for Agents on the queues, but if a customer doesn't use queues, it ends up as dead space that just gets in the way?

There is actually another call going on there, but is blocked by the bottom section. Likewise on the pop out window, the reserved section scales @ 50% the height of the window so you always have dead space.

I cant be the only one that feels the view / functions on the OLD operator panel were easier to see at a glance.

Kind Regards
Adrian

 

[VasilisV_3CX]

Hi @adrian.simpson,

Thanks for the feedback, it will be taken under advisement. I can see how that would be frustrating. I'll update you here if there are any developments regarding this issue.

 

[adrian.simpson]

@VasilisV_3CX

Thanks for the response, I have come across another scaling issue with a different client today, I assume this is down to windows scaling mode, but also due to the fact the dialler windows is fixed and not able to scale.

Have you seen this behaviour before?

Kind Regards
Adrian

 

[VasilisV_3CX]

Hi @adrian.simpson,

I assume this is down to windows scaling mode, but also due to the fact the dialler windows is fixed and not able to scale.

Your hunch is correct. The dialer scales according to the scaling of the scaling of the Desktop App window. Are you and your users by chance using the Ctrl+ mouse wheel method of zooming?