Solved V18: Enter to answer & steal focus features on 3CX desktop app

[david_nakalemo]

Hello,

We recently updated to V18 and since then we've been experiencing one annoying problem where our users are complaining that: When there is an incoming call, the application's incoming call window pops up, but if you hit the enter key on the keyboard it doesn't answer the incoming call. However if you click on the application first then hit the enter key, it answers the call. It seems the application's incoming call window doesn't steal the focus from other windows automatically.

Additionally the application doesn't seem to have the hotkey feature which in V16 allowed users to view and edit keyboard shortcuts to control the app.

Please advise if I'm perhaps missing something and/or if the enter to answer and hotkey features will be added in future updates?

 

[VasilisV_3CX]

Hi @david_nakalemo,

Yes, this is correct. It is not incorrect behaviour as you wouldn't want a call answered while you're typing. That could be quite inconvenient.

Additionally the application doesn't seem to have the hotkey feature which in V16 allowed users to view and edit keyboard shortcuts to control the app.

Yes, the v16 Windows Client and the v18 Desktop App are not built the same way. The v18 Desktop App is similar in use and function to the Web Client in v16. Only the Windows Client comes with Hotkeys.

 

[david_nakalemo]

Hi @david_nakalemo,

Yes, this is correct. It is not incorrect behaviour as you wouldn't want a call answered while you're typing. That could be quite inconvenient.


Yes, the v16 Windows Client and the v18 Desktop App are not built the same way. The v18 Desktop App is similar in use and function to the Web Client in v16. Only the Windows Client comes with Hotkeys.

Thanks for the prompt response @VasilisV_3CX,

The thing is we have a queue of Sales agents who really need a faster and convenient way of answering calls. Couldn't it rather be made an option that 3cx administrators or users themselves can set instead of it being the default setting?

I understand the reasoning behind the setting but a little flexibility for administrators would be welcomed.

 

[Rashid Raza]

@VasilisV_3CX

This feature will be added in coming updates
Right?

 

[Evolute IT]

@VasilisV_3CX

This feature will be added in coming updates
Right?

A future version of the app will have hotkeys so kinda.

 

[VasilisV_3CX]

I understand @david_nakalemo, as mentioned in this post - hotkeys will be making it into v18 as @Frederick Marcoux mentioned.

 

[david_nakalemo]

Thanks @VasilisV_3CX ,

I understand @david_nakalemo, as mentioned in this post - hotkeys will be making it into v18 as @Frederick Marcoux mentioned.

I'm really looking forward to having the hotkey feature back in future updates.

 

[VasilisV_3CX]

Sure thing, make sure to keep an eye on our blog for the future releases @david_nakalemo.