V18 inbound call in Patton 4112 issue

[inknow]

Hello, we have been using Patton 4112 for our analog lines for some year on V14, V15 and V16, we have just made our upgrade to V18 but all incoming calls are not been indentified it appears as "anomimous" so the users, reports, recordigns and all incoming calls from this source cant be identified, do you have any workaround for this??

 

[leejor]

If you are in a location using Bellcore type caller ID, and your provider is still sending the information, then It sounds as if the gateway is not waiting the two rings (approximately) to collect the CID, before passing the call onto 3CX. Why this has changed given the device is provisioned by 3CX, is the question.

 

[inknow]

On V16 it was ok

 

[leejor]

Was the Patton re-provisioned after the update? Have you confirmed that caller ID missing in the 3CX Activity Log?

I'm wondering if the Region settings (Caller ID type), may have changed.