Solved V18 to V20 upgrade problems

[circle]

Hi

I'm hitting 2 issues when attempting to upgrade to V20 for our on-premise 3CX system.

1. Upgrade from with 3CX V18 starts and signs us out of the Web UI but after hours of waiting the upgrade never completes and we are still runninig at V18.

Deciding that this may just be due to the a specific circumstance in our V18, its been upgrade through many versions I decided to take backup and then reinstall a fresh V20 and restore the backup during initial setup.

2. Problem 2 - The V18 backup is a zip file but the V20 restore during installation is expecting a XML file.

Any suggestions welcome.

Thanks

Gary

 

[Alphabetic]

How are you installing v20? You'll need to select to restore from a backup and not set up as new.

customer.3cx.com and press "Install" on your license will take you through the process of generating the xml.

 

[circle]

Hiya

Thanks for the repsonse, silly me, I realised I thought I had selected the restore backup but had actually selected the upload a config file choice!

GT

 

[TheodorosG_3CX]

@circle Is your issue now resolved?

 

[circle]

@circle Is your issue now resolved?

All sorted, I hit one more issue due to the restore not liking our custum SMTP settings so I reverted to V18, set the SMTP server to 3cx and then backed up again. The restore seemed to have an issue with a SMTP relay that did not require username/password to sign in but using IP source as the authentication factor is very common in on-premise data center environments.

 

[TheodorosG_3CX]

Glad to know your issue is resolved, have a great day ahead