v18 Update 5 Free SC4 license Expired

[Greg Schmitt]

I am trying to upgrade my install to v20 per the email that it needs to be done this month. I login to the pbx, and I get an error that "Your Subscription expired on 12/31/2023. Without subscription you lose access to important features. Find out more ."

I go to the license portal and it say it expires Jul 2,2024.

If I try to updates on the PBX, it says Maintenance Expired.

How do I proceed?

 

[Charles_3CX]

Your current install is update 5 only, and it can not be moved to V20. If you can not be updated to the latest version 18 update 9 build 31 through the updates section, then your only option is the following:

Since this is a Windows-based install:

• Take a backup of the current system and save the backup to a safe location
• Uninstall the current version of the 3cx system
• Download the latest installer from the 3cx portal downloads section
• Install the new version and restore the backup.

Once you are on this version, you can ensure that you have set an extesnion to the system owner role and have a unique email address on the user extesnion (one that is not entered on any other extension and reset the password to log in to its webclient).

Log into its webclient and ensure you have access to the admin console before taking another backup in order to move to v20.

Also, see the checklist for v20 and requirements here: https://www.3cx.com/blog/releases/v20-upgrade-checklist-faq/