V18 update - can't log into management console

[groupe10]

I have a on premise installation (3CX Standard 2 SC) that has not been updated. We do not have acces to the management console. I supposed that the root user has not email adress associate. What can we do to get in the management console to set user rights and make the update ? We would like to migrate the ion premise installation to hosted. We do not have any backup of that installation

 

[bitn2]

On v18 you need the root login if there is no system owner. When you dont have the root login, there is nothing you can do.

Why you dont have backups and root login?

 

[Alphabetic]

Can you not try running a backup via cmd, review XML of your system owner and put in an email address then do a restore via cmd?

 

[NicholasP_3CX]

In version 18, if you remember the administrators username, enter this, and an incorrect password 2 times. This will bring up the "Forgot Password" prompt. Pressing this will prompt you to send an email to the 1st configured admin of the system.

 

[groupe10]

The owner of the system is no more working for the company, so the email is wrong. I think there is no choice to restart from a brand new version.

 

[bitn2]

The owner of the system is no more working for the company, so the email is wrong. I think there is no choice to restart from a brand new version.

Yes, than you need to start from scratch.