V20 call Source Identification non-supported providers

[ALTGR SA]

hi at all,
i need to migrate trunk versus a new 3cx V20.
for work properly this trunk need thi sconfiguration in V18


how can do this on V20??

i tried to export and import .pv but not work.

Can help me??

 

[nathan0707]

hi at all,
i need to migrate trunk versus a new 3cx V20.
for work properly this trunk need thi sconfiguration in V18
View attachment 40778

how can do this on V20??

i tried to export and import .pv but not work.

Can help me??

Hi any luck with this we use broadvoice for years and it has worked great now with 3cx v20 we are having issues since we are missing these settings as well we need to have the ability to select "Call Source Identification" in v20

Seems like many options are gone in v20 for the trunk as they limit the amount of providers that can work with v20

 

[OlegR_3CX]

Hi there.
If you import the trunk, the options should be in the 3CX System, the same as you have them in the .xml file.
When exporting your trunk, is this option is there?

 

[nathan0707]

When I try to import the trunk I get this error.
"Provider template file contains non-existing template filename
Import. "
Cancel

From the XML
"SyntaxEditor Code Snippet <header>
<name>Broadvoice Primary</name>
<time>2024-05-13T02:32:27.9753454Z</time>
<template>broadvoice.pv.xml</template>
<type>gateway-template</type>
</header>"

 

[OlegR_3CX]

If the provider is not supported, you could use GenericSIPTrunk.pv.xml as a template name, as you can't have the name of the template that is unknown by the 3CX System.

 

[flogli]

@nathan, did that work for you?
I tried with no success, renamed the template file to GenericSIPTrunk.pv.xml and still got the same error:
Provider template file contains non-existing template filename

 

[nathan0707]

No, I end up using the generic option and only use it for incoming calls as outbound after10 call paths fails, it worked fine with v18

I tried increasing the trunk to 20 but it has no effect still fails over 10 call paths

 

[OlegR_3CX]

Why did your outbound call fail? Any feedback from the provider?

 

[flogli]

@nathan0707 do you get the caller information with generic option?

 

[nathan0707]

@nathan0707 do you get the caller information with generic option?

I do, but I gave up on this because it worked fine with Broadvoice before the update and they arent blocking or setting any limit but it does not work.

 

[Sid Raul]

Olá a todos,
Preciso migrar o trunk para um novo 3cx V20.
para funcionar corretamente este tronco precisa desta configuração no V18
View attachment 40778

como posso fazer isso no V20??

Tentei exportar e importar .pv mas não funcionou.

Pode me ajudar??

Esta opção é muito importante, espero que a adicionem novamente
Ainda não consegui contornar isso no V20