V20 - Calls on hold dropping when resumed

[BDSSupport]

One of my clients has updated to update 3 and since then any incoming call that is placed on hold, then retrieved, is disconnected. We can replicate this almost every time. Is anyone else seeing the same issue, and if so is there a resolve for it?

Thanks
Mitchell

 

[cyberasus]

I did encounter a different issue: The other party couldn’t hear me after resuming the call from hold. As a temporary workaround, I asked the other party to place me on hold and then resume the call, which seemed to resolve the audio issue on this particular call.

 

[BDSSupport]

Thanks. That was also something we tried which resolved the issue, which is leading me to think the issue may be with signalling at the carriers end.
Strange the issue only started after the update to update 3.

 

[cyberasus]

i guess we're not the only ones, in another thread right after update someone reported same thing

https://www.3cx.com/community/threads/issue-with-webclient-calls-after-the-new-update.128699/

 

[infinfire]

We're experiencing the same since the v3 update. It only appears to affect the PWA. It doesn't happen if the call is placed on hold using the iOS or Windows Store app - so we've moved users to those but the PWA is a much nicer user experience so we're keen to revert back to it if we find the issue is resolved.

 

[JohnS_3CX]

This was an issue in Update 3 Alpha. Please note that these preview builds are for testing only, so avoid deploying them on your production system. Your system will not auto-update to Alpha builds on it's own for this reason.

In the the next Beta you should find that the problem has been resolved.