V20 Digital receptionist issue

[jayjones]

have a issue where by when selecting option 1 in digital receptionist to call a ring group, when a member within the RG picks up there is no voice? anyone else experiencing this after update? calls work fine when answer on the client just not Fanvil X7 handset.

 

[TheodorosG_3CX]

How is the phone provisioned and what is the firmware version?

 

[jayjones]

How is the phone provisioned and what is the firmware version?

Hi,

via a SBC and its 2.4.12

 

[TheodorosG_3CX]

May i ask this happens only for RG or any direct call to the extension?

 

[jayjones]

this only happens when the external call comes in through the digital receptionist, if i point the DDI to the RG i can answer the call and there is voice and also internal calls direct to the phone are fine.

 

[TheodorosG_3CX]

Are you using a 3CX Supported Provider?

 

[jayjones]

yes gamma telecom, this system has been up and running since January 2022, this issue has only just started after the latest update.

 

[TheodorosG_3CX]

There should be no issue in V20. Have you tried to recreate the sip trunk and test?

 

[jayjones]

I haven't, I will try this and re test.

 

[TheodorosG_3CX]

Let us know the outcome

 

[jayjones]

Hi, still the same issue.