v20 HOL Digital Receptionist

[Scot Busby]

Hello,

We recently upgraded to v20 and noticed the HOL Digital Receptionist was no longer present. In v18, we used this to give callers an option to input options we would give to them when the office was closed. Options like on-call number, office hours and office information, etc. were configured in this digital receptionist. This HOL digital receptionist handled all our holiday and special office closure events, rather than just playing a greeting and disconnecting. I assume we would (1) create a new Digital Receptionist to handle special events, (2) configure existing digital receptionist Destination "When on holiday, router to" to the new Digital Receptionist created in #1 and this will function essentially like it did before. Am I missing anything? Thank you!

 

[NicholasP_3CX]

The holiday destination is no longer just that one Digital Receptionist. We canned it in favour of more flexibility.

Under each Call Handling extension (Ring Groups, Queues, Digital Recpetionist) you now have the capability of defining a SEPARATE holiday destination.



You can create as many holiday destinations as you need with this method now.

 

[Scot Busby]

Thank you @NicholasP_3CX - I think that's likely what I said above, so glad I was tracking correctly on that. I will create a new digital receptionist for handling holidays and will route that accordingly in that section. Thank you!