[v20] Improve DID Management: Restore In-Place Editing & Add CSV Update Support

[ASheng]

Hello 3CX Team,

First, thank you for the continuous improvements in v20. We are writing to propose a significant usability enhancement for DID number management, which has become more challenging since the update from v18.

The Challenge in v20:In the v20 Admin Console, under Voice & Chat > DID Numbers, the ability to directly edit the "Name" and "Assigned To" fields for existing DIDs has been removed. The current workarounds are inefficient for users managing a large number of DIDs:

1. Editing via Destination: We can edit a DID's name from its assigned destination (e.g., a Queue). However, this is indirect and time-consuming when needing to organize or update multiple DIDs that point to different destinations.
2. CSV Import: The CSV import function only works for adding new DIDs. It does not support updating existing entries. Attempting to re-import a list with modified names for existing DIDs does not work.

Comparison with v18 Functionality:In v18, this process was simple and intuitive. We could click directly on any DID in the list to modify its name and assignment in-place. This was a highly valued feature for administrative efficiency.

Impact:For partners and customers managing dozens or hundreds of DIDs, the current workflow in v20 is a significant step back in usability. Simple tasks like renaming a block of DIDs for better organization now require either navigating through multiple separate menus or performing a risky and disruptive process of deleting and re-importing the entire DID list.

Proposed Solutions:We would be very grateful if you could consider one or both of the following solutions:

1. (Ideal Solution) Restore In-Place Editing: Please restore the v18 functionality that allows administrators to directly click and edit the "Name" and "Assigned to" fields within the main DID Numbers list.
2. (Alternative Solution) Enhance CSV Import: Enhance the CSV import feature to support an "update/upsert" logic. The system should be able to match an existing DID number from the CSV and update its associated fields (like Name and Destination) without creating a duplicate and while preserving the current list order.

Restoring this direct management capability would be a major quality-of-life improvement for all administrators and would streamline the setup and maintenance process significantly.

Thank you for your consideration.