V20 issue

[behill01]

We installed V20 on new VM and chose to restore from a backup. When attempting to log in, we get "3cx admin console is not responding. refresh and try again" and the Management Console service will not start but just for a brief second, then stops again. There is no antivirus running. Also, we're having the same issue on the old physical box and tried restoring from different backups.

 

[behill01]

Bump

 

[bitn2]

How do you install the pbx? Linux or Windows? Firewall, Split DNS are correct? Hardware requirements are ok?

 

[KyriacosS_3CX]

Hello,

This behaviour happens after you restore? Or is the installation itself that's leaving you without a console? Anything is the systems logs? What type of backup? What machine/version was it taken from?

 

[behill01]

How do you install the pbx? Linux or Windows? Firewall, Split DNS are correct? Hardware requirements are ok?

I install using the standard Windows installer. It's installed on Windows 10 Pro. I have disabled the firewall, split DNS. Hardware requirements are OK. I had no issues with version 18, but I uninstalled it and installed version 20 and now the management console will not start.

 

[behill01]

Hello,

This behaviour happens after you restore? Or is the installation itself that's leaving you without a console? Anything is the systems logs? What type of backup? What machine/version was it taken from?

Yes, I restore from backup during the installation of version 20. I've attempted several backups, but no change. I used the full backup feature in 3CX. I've tried on both a physical Dell Optiplex 790 and a VM both with Windows 10 Pro, Intel i5-2500S 2.7Ghz, 16GB memory, 500GB hard drive space. I'm not sure where to look in the system logs for this issue. But event viewer shows management console failing to start.

 

[behill01]

Hello,

This behaviour happens after you restore? Or is the installation itself that's leaving you without a console? Anything is the systems logs? What type of backup? What machine/version was it taken from?

Here is the log for the Management Console failure:
System.TypeInitializationException: The type initializer for 'MyPhoneServer.Common.ClientManager' threw an exception.
---> System.Exception: Required parameter VAPID_PRIVATE_KEY is missing
at TCX.Configuration.ParameterExtension.GetRequiredParameterValue(IPhoneSystem phoneSystem, String name)
at _3CX.Push.PushExtensions.GetVapidDetais(IPhoneSystem ps)
at _3CX.Push.PushExtensions.GetVapidPublicKey(IPhoneSystem ps)
at MyPhoneServer.Common.ClientManager..cctor()
--- End of inner exception stack trace ---
at MyPhoneServer.Common.ClientManager.Start()
at MyPhoneServer.MyPhoneHostedService.StartAsync(CancellationToken cancellationToken)
at Microsoft.Extensions.Hosting.Internal.Host.<StartAsync>b__14_1(IHostedService service, CancellationToken token)
at Microsoft.Extensions.Hosting.Internal.Host.ForeachService[T](IEnumerable`1 services, CancellationToken token, Boolean concurrent, Boolean abortOnFirstException, List`1 exceptions, Func`3 operation)
at Microsoft.Extensions.Hosting.Internal.Host.<StartAsync>g__LogAndRethrow|14_3(<>c__DisplayClass14_0&)
at Microsoft.Extensions.Hosting.Internal.Host.StartAsync(CancellationToken cancellationToken)
at ManagementConsoleJS.Program.Main(String[] args)

 

[bitn2]

Did you try to install without backup and a trial licence just to check its not the backup? Why not using linux?

 

[KyriacosS_3CX]

Hi @behill01 ,

Given this log I would suggest you redo the v20 VM from scratch and restore again to see if it works. Otherwise you will need to open a ticket to have it checked in greater detail.

Best,
KS.