V20 - M365 Single Sign On

[IT-Steve]

Hi, after upgrading to version 20 I don't have the option to sign in with SSO:


I reconfigured the integration:


And the user has Enable SSO checked:

What am I missing? Thanks.

 

[Charles_3CX]

Try to reconfigure the integration from the option to Reconfigure, then check again and let us know.

 

[IT-Steve]

No luck. Reconfigured many times.

 

[SnakeRiverWebDevelopment]

Edit User,

 

[IT-Steve]

No change. These are on.

 

[SweetAction]

Are you accessing the webpage/webclient from the FQDN and not the IP? Any SSL issues?

 

[IT-Steve]

I am using the FQDN. I tried from the office and a home with the same results. I set it up about 1 year ago and it worked fine until V20 update. The webpage cert is valid if that is what you mean by SSL.

 

[IT-Steve]

My Voicemails are not recording well - all emails have a file but limited or no audio, and not getting a transcription either. Not sure if this is related.
My server is self hosted if that matters.

 

[IT-Steve]

SSO, voicemail, and VM transcriptions are broken. Receptionist phones are using the same ring sound - before the upgrade the external calls had a different ring than internal calls or calls to their direct line.

Thankfully I had a snapshot of the server so I set it back to V18 and the world is peaceful again.

 

[Roy Schotpoort]

Did you try rebooting you pbx? Also set you logging to Verbose for errrors.