v20 no more per-office holiday voice messages

[stijngruwier-leiedal]

after upgrading from v18 to v20 (update 0 build 1458) we noticied multiple holiday schemes can be set per department (which is great), but ont he other hand we are missing the function to link specific voice messages to holidays.

in v18 you could register/pre-record a different office holiday voice message for each holiday. something we only had to do once a year and could then forget about it.

in v20 you can only specify which days are holidays but you cannot not pre-record the individual messages for each holiday.
so now each time a holiday comes up we have to think about it to record the specific message , something that is easily forgotten ...

I hope the v18 handling of office hoidays can be brought back in v20 as it was much better than how it is now.

 

[N_G]

No its not possible to make individual holiday messages I am afraid

 

[bitn2]

No its not possible to make individual holiday messages I am afraid

Are you sure? For me it looks like you can record an individual message here:

 

[N_G]

I think the poster meant a different message for each particular holiday, i.e. one for Xmas, one for easter and so on.

 

[Plains_JosephW]

after upgrading from v18 to v20 (update 0 build 1458) we noticied multiple holiday schemes can be set per department (which is great), but ont he other hand we are missing the function to link specific voice messages to holidays.

in v18 you could register/pre-record a different office holiday voice message for each holiday. something we only had to do once a year and could then forget about it.

in v20 you can only specify which days are holidays but you cannot not pre-record the individual messages for each holiday.
so now each time a holiday comes up we have to think about it to record the specific message , something that is easily forgotten ...

I hope the v18 handling of office hoidays can be brought back in v20 as it was much better than how it is now.

Yes. I'm sad to see this feature go, especially when it seems you can do this on many other phone systems. Seems like it will be an awkward conversation with end users when we have to tell them they cannot prerecord their holiday greetings anymore.

Many end users coming from other phone systems expect to be able to record a prompt for each holiday to explain to their callers what days they will be out and when they will be back.

At this current juncture we as admins (or end user admins) would need to update the prompt manually for each holiday either on the day after the preceding holiday or sometime between there and the day of the new holiday.

 

[Alphabetic]

maybe something like this?

remove it from here and stick it in office hours / hol

 

[SteveITS]

I think I've posted this before but we have a client who pays someone to record a greeting for them for holidays. So I guess we will either need to tell them they can't do that, or someone needs to manually switch the greetings before/after every holiday. Up to now they have the year all set up so no further changes are necessary.

 

[uptime1]

Why are such simple but useful features always removed? Please bring it back!

+1
We can sell more 3CX when we're not tied up doing things computers are designed for.

 

[David Schumann]

+1

 

[paulengelen]

+1 Already have 3 customers missing this feature!

 

[accentlogic]

We use this a lot when our customers are closed due to weather, specific events or non-standard holidays.

For example, when the Kansas City Chiefs win the Super Bow, the entire city practically shuts down the following Wednesday for the parade. Of course, we expect to be using this feature a lot next week! GO CHIEFS!!!

 

[ArneDery]

+1 to bring this back. Most of our customers in Belgium are using seperate prompts for each holiday.
Having the option per department is great. However not being able to manage the prompt per departments not so much.

Separate prompts for for example Sales and technical is not that uncommon.

 

[petxi79]

Hello @ArneDery!
I have created a post in the ideas forum:
https://www.3cx.com/community/threads/bring-back-again-per-office-holiday-voice-messages.125146/

Regards.

 

[lbfealex]

+1

 

[Sim4711]

O.k. sad update in my view. But to clearify it, in V18 there was holidays with voice-messages and I had to activate the holiday message in a DID. In my case, the whole company was in holidays, so I activated it directly at the user/rule creation. To do that in V20 in my case I need to put all users in a department, activate the holidays there and put a voice-message in? Is this automatically done to all the users in the department, regardless of their own setting? Or has any user to set themselves on holidays?

 

[SteveITS]

You should be able to use the Default department (group, in v18) and set holiday hours. If I recall correctly the holiday hours are checked as the call first arrives in the system.

 

[Mcap]

+1

I have a lot of clients who have numbers for everyone in the company, and the direct route is to each person. When holidays occur, they want the same message on every phone number. So, for example, my biggest one has 150 numbers, some that route to a department and others to individuals. Now that there is no global way to set a holiday message, I must change 150 destination recordings. Since they still want their night routine to apply for each number. They also don't always just take the holiday off sometimes they take extra days so i can jsut have a generic message. This is going to create a lot of overhead for us.

 

[houstontechsys.net]

No its not possible to make individual holiday messages I am afraid

Nick,

Will this be considered later on after v20 release? I have a several clients that are willing to stick with v18 until this is added back. Our staff endlessly get calls the day before a holiday to change greetings. It's so much nicer to have this planned out for all holidays.

Thank you

Ronnie

 

[NathanD]

Once again I find that updating 3CX removes basic functionality and features. Most software include new features with new releases, they usually don't decrease the functionality.

Its like the developers don't actually use the product??

 

[akallistros]

It appears you can pre-record all the Holiday Messages for the year.
The way I see it, you can record a Generic Message.
You can also pre-record the entire year's messages, and once a Holiday occurs, change the message for the next Holiday.
It is not as convenient as Version 18, but we gained the ability to configure holidays per department.
Hopefully, this will be addressed in future updates of V20.
We will leave all our clients using this feature on Version 18 unless the client wants to manually change the greeting or use a generic message that will cover all Holidays. "Thank You for calling the company name; we are currently closed in observance of the Holiday; we will reopen tomorrow for our normal business hours."