V20 Out of Office route to Digital Receptionist

[deekay]

Version 20.0 Update 5 (Build 551 Release)

Any guidance gratefully received.

In V18 we had office hours set and used *771 / *772 to open close due to staff presence varying. When closed calls routed to Digital Receptionist - which was part of the setup of the SIP Trunk,

Since we upgraded quite some time ago we only just realised that although we get the system Message of being IN/OUT of office hours this has no effect as nowhere in the system is there a setting for the Digital Receptionist message we use

Any suggestions welcome

Many thanks



Many thanks

 

[TheodorosG_3CX]

You will need to add the dial codes accordingly in V20 using the call processing script. Refer to guideline below:
• https://www.3cx.com/blog/call-flow-scripts/force-pbx-hours/