V20 password reset is not working

[maguirej]

We have a new user that was created directly after the v20 upgrade. Password reset is not working through admin console and login interface. We have verified that spam protection and quarantine has not blocked the email. We are using the 3cx server setting within email configuration with successful test emails.

What happened to the password field anyways!

 

[VoIPTools]

For security reasons you can no longer view any passwords in 3CX and the passwords are hashed at rest. If you forget your password, the only option is to reset the password and then save the password in a secure password vault.

 

[maguirej]

Thank you Matthew!

Password reset email is not sending. In Version 20, I see no place to set a password. My apologies if I was not clear. I never asked to view a password.

 

[SteveITS]

If the email account didn't exist when the initial welcome email was sent it would have bounced, and if using 3CX's SMTP service that will blacklist the address for I think a week, IIRC. Can you try a different address? (for instance on 365 use email+3cx@domain for a temp address using "plus addressing"). Otherwise 3CX support may be able to help.

There is no way to set a password now, it needs to be set by the user.

 

[TheodorosG_3CX]

Are you using the email address of the assigned System Owner?

 

[EvilChuck]

Same as maguirej
We do have the same issue here after the upgrade to v20: email tests from the system will work but none of the password reset request from the user login web page or from the new admin console will. The email doesn't seem to be "flagged" as spam or other. The install is On-Premise Enterprise 250/16 single server. Unfortunately, we had to revert back to a VMWare snapshot... Waiting for a patch...

 

[SteveITS]

I don't see it specifically noted above in this thread, but the password reset email won't send unless the extension has a unique email address.

 

[TheodorosG_3CX]

Before updating to V20 ensure also to go through the checklist.

 

[dkornahrens]

Anyone figure this out? Same issue for us. Cannot reset anyone's passwords to get them into their accounts.

 

[VoIPTools]

As stated above, EVERY user must have a unique email address. If you have two (or more) users that have the same email address, the password reset would go to both users and both users would have their passwords reset. To avoid this situation, 3CX will not send password resets to users that do not have a unique email address. Login with an account that can change email addresses and update all your users. If you have already updated ALL your users, let us know and we will offer additional guidance.

 

[BenBeige]

so random phones like hallway phone 1, will now need a legitimate email address too? when you have more phones than actual users/email addresses this part sucks.

 

[SweetAction]

so random phones like hallway phone 1, will now need a legitimate email address too? when you have more phones than actual users/email addresses this part sucks.

Why would the hallway need to get emails? Just leave it blank and it will disable the webclient for that ext.