v20 restore from backup failing

[Kolinb]

Hello, I had a working v18 system and made a clean backup. Once I installed v20 and tried to restore the backup I am in a failure loop where it is saying there is an invalid reply with my Contact Name (LicenseContactName).



Does anyone have any idea how to resolve this issue?

Thx in advance

 

[OlegR_3CX]

Hi there.
Kindly open the ticket with the support, and send us your backup so we can see if we can adjust it and send you an updated backup there?

 

[Kolinb]

Hi there.
Kindly open the ticket with the support, and send us your backup so we can see if we can adjust it and send you an updated backup there?

Hello, I currently don't have any tickets available. Is there anything I can try on my own or do I get to buy more?

Thx

 

[SteveITS]

A guess…Does the name on your license have any special characters, like a ‘ character? If so try removing those before upgrading.

 

[OlegR_3CX]

@Kolinb maybe you can speak with your partner and see if they could help you and contact us.