V20 System Prompts not changing

[rightcall]

I'm having issues getting system prompts changed in V20 hosted by 3CX.

I've followed the guidance here, created a new prompt set and uploaded WAV files. These have been converted to the correct format using the 3CX online tool. Of course, there is zero feedback when uploading a file, so the only way to check that it has been successful is to play this back again from the web interface to an extension.

I have changed 5 audio prompts.

I have restarted the services and even the whole OS twice.

However, only 2 of the 5 prompts have changed when I dial out from the phone.

I have re-uploaded the other 3 files and restarted the services/OS, yet nothing changes.

Weirdly, if I locate the entry in the system prompts page and play it back to an extension, it plays the correct, new audio file!

Can anyone explain this??

Again, this is hosted by 3CX, so I can't manually change the audio files in the backend.

Thanks.

 

[Evolute IT]

Are you using call queues or something like that? You need to swap the prompt set for users/queues as well.

 

[rightcall]

Are you using call queues or something like that? You need to swap the prompt set for users/queues as well.

Yep, it was the queues! That explains some working and some not.

Thanks @ConceptsWeb