V20 trunk forbidden error messages

[biggreyphone]

I am testing V20 on a 3CX hosted system and have been getting error messages related to Flowroute on the 3cx event log saying the call is forbidden. I spoke to Flowroute and they wanted me to run a packet capture which I have done on my router and on one of the computers without any filters. I am not seeing any of the packets come up on the packet capture to Flowroute that are listed as forbidden. Can I run a direct packet capture on hosted 3CX? Any other reasons or suggestions I am not seeing this on my packet captures?

 

[Charles_3CX]

The call-forbidden messages received in the event log would be received from Flowroute IP, which means they are rejecting the calls; you should ask them to run a capture from their side to check why they reject the calls, but also note that if you see messages from time to time and not on all calls means that they will need to check their logs as to why this is sent from there side to your system.

 

[biggreyphone]

I received this reply from Flowroute:

"Unfortunately, since we are not able to locate the calls anywhere we are not able to provide the capture. The request for the capture from your PBX will provide us with the information we need to track the call on our side and locate the issue. If you can replicate the issue please request a PCAP from 3CX that you can provide us so we can look into the issue further."

What is recommended in this situation? I did a PCAP from my router and am not seeing any of flowroute's IP address with the forbidden message coming up... I don't have any filters running either. Again this is a 3CX hosted scenario. I don't think it is causing any functional issues but I see this in the logs. I understand in the V20 version coming out in January, I will be able to run a PCAP within hosted 3CX itself.

 

[YiannisH_3CX]

Hi @biggreyphone

No need to wait for V20. You can run a capture in V18 as well. Just navigate to your Dashboard / Activity Log and hit the capture button. Replicate your issue and then stop the capture and download the file.
You could also post the error you are seeing here after you redacted all sensitive information so we can also take a look at that.

Hopefully this helps.

 

[biggreyphone]

Thanks. I'm testing V20 right now with this. Is PCAP no yet available in V20? I do not see it under event log or the dashboard

 

[TheodorosG_3CX]

Correct wireshark capture is not available yet. Please also check this blog post, as this is expected on the next update.