V20 U10 Extending Our AI Lead: Improved Agents, MCP, and Local Transcription on a Mac

[N_G]

Grok Support, more efficient transcription, improved firmware management and quicker everyday calling.​

3CX V20 Update 10 is out now. This is our biggest AI release so far. You can ask ChatGPT, Claude or Gemini about your phone system in plain language. Your AI Receptionist and AI Customer Service Agent are far more reliable, so your call...

Continue reading the Original Blog Post.

 

[Colorado VoIP]

already starting to get system notices that this update dropped!! exciting stuff!!

 

[SteveITS]

Noting here for visibility:

Post in thread 'What is the best way of getting notified of new updates that resolve CVEs?'

Nov 3, 2026

Does the "3CX Updates" setting still also install security updates? Or is that only with the new Security Hotfixes setting? (which I think defaults to off...?)

With U10, you must also choose to receive security updates.

• Charles_3CX

 

[Ryan_Fisher_Techmode]

Thanks all! Just one concern I had in preparing to roll this out. Several of our systems utilize Google Speech for voicemail transcription. I see that the settings have changed in update 10 but the instructions for setting it up point to the old way. Is there an article for setting up the new google speech somewhere that I have just overlooked? I don't see any instructions regarding the Analysis text model. Any advice would be greatly appreciated. Thanks!

 

[HarryI]

Thank you Nick and Team for another amazing release!!!
So many great tweaks and improvements. KUDOS once again!

 

[adrian.simpson]

Amazing release!! - putting in a shift at work tonight to get our AI server wiped and rebuilt! looking forward to the updated call summary, with tasks etc...

 

[Kevin Attard Compagno]

Amazing release!! - putting in a shift at work tonight to get our AI server wiped and rebuilt! looking forward to the updated call summary, with tasks etc...

@adrian.simpson - since you're planning a clean sweep, after uninstalling, make sure you get your NVIDIA drivers up to the minute before reinstalling; it will save you headaches later...

 

[HarryI]

Wait a minute!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

MOVE PHONE????? WTAF????



Thank you 3CX Team!!!!! So convenient!!!!!

 

[Colorado VoIP]

Wait a minute!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

MOVE PHONE????? WTAF????

View attachment 52848

Thank you 3CX Team!!!!! So convenient!!!!!

YES!!!! I do this all the time for school customers.