V20 Update 10 Alpha 2: Freedom to Deploy Vendor Tested Firmware to Individual Phones

[KyriacosS_3CX]

Dear 3CX team, thanks for the update, looking great, testing the new features. I noticed one thing on our alpha that is different to stable releases. Maybe that is only on my instance, the call history shows permission errors and the user has to be at least supervisor to see the abandoned queue calls. In the past user permissions were sufficient. Was there a change with regards to the call history or permissions?

Hello,

Can you check if you have "Abgebrochene Warteschleifenanrufe in den letzten Anrufen für Nutzer, Rezeptionen und Abteilungsadministratoren verbergen " enabled in System > Options > Apps? If yes, then what you are seeing is the correct behaviour.

 

[Ryan_Fisher_Techmode]

Great update! My team will enjoy the updates for FW and Phone provisioning as well as the new transcription prompts. Does the 3CX AI server need to be updated as well?

 

[ThomB_3CX]

@centrovis Thanks for your feedback.
Couldn't reproduce your issue.

Could you kindly go to Admin > System > Options > Apps tab and confirm that the first option "Hide Abandoned Queue Call in Recents for Users, Receptionists and Department Administrator" is disabled.

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