V20 - Update 3 BETA - Boosts Admin & System Performance

[MichaelB_3CX]

Improved remote archiving, call transcriptions & multi-edit of users.​

Update 3 is now ready for BETA after the successful ALPHA release a few weeks ago.

Update 3 BETA - Call Processing Script Store​

New in the beta is the ability to quickly add a ready script from our call processing script store. For example, one of the...

Continue reading the Original Blog Post.

 

[matjaz]

I'm not sure if I understand this part correctly. Will we be able to configure Generic SIP Trunk providers on 3CX Hosted?

 

[NicholasP_3CX]

View attachment 43614

I'm not sure if I understand this part correctly. Will we be able to configure Generic SIP Trunk providers on 3CX Hosted?

You can already do that in Update 2

When adding a SIP trunk just go to the bottom of any country and you will see the Generic options

 

[matjaz]

Ah great, I missed that it was added in U2. Thanks Nicholas.

 

[CentrexJ]

Great stuff. My test system is running under Debian but stuck at Update 3 Alpha. It doesn't offer the beta. what's the trick again to push it to see the Beta?

 

[IliasL_3CX]

Please update to Alpha first and then you should be able to see the Beta version as well

 

[sergeyzh]

I have the same issue. My server is on Version 20.0 Update 3 (Build 659 Alpha) with no new updates available.

 

[Evolute IT]

I have the same issue. My server is on Version 20.0 Update 3 (Build 659 Alpha) with no new updates available.

Try to reboot. I had to to see the update.

 

[sergeyzh]

Try to reboot. I had to to see the update.

I can see it after reboot. Thank you.

 

[David Forster]

All updated and working well. Very exciting to see update 3 now in Beta. I did however do a test to see if the call parking issue had been addressed (from mobile & DECT) and this still hasn't been sorted, i.e. you can transfer into a SP space (using a dummy extension), but still can't retrieve a call from that SP space on mobile/dect. While there a few other things that differ from v18 the rest are more just different ways of doing things (Holiday prompts etc), but the loss of shared parking working as before (with no work around) is stopping us upgrading clients. Hopefully coming in Update 4 maybe?

 

[IliasL_3CX]

Hello David,

Are you dialing the dummy extension in order to unpark the call? If this is the case please note that it is possible to park the call using the dummy extension however in order to unpark it, the SP will have to be dialed.

 

[David Forster]

Hello David,

Are you dialing the dummy extension in order to unpark the call? If this is the case please note that it is possible to park the call using the dummy extension however in order to unpark it, the SP will have to be dialed.

Hi Llias,

Thanks for the reply,

Yes that correct, in V18 you could do both.

Could you advise how you dial the SP from a DECT handset?

Regards,

Dave.

 

[SteveITS]

loss of shared parking working as before (with no work around)

Did you try the CFD in https://www.3cx.com/community/threa...p-from-mobile-and-dect-v20.126481/post-614579 ?

 

[IliasL_3CX]

Hi David,

as it is not possible to dial characters from a DECT handset you can use the parking orbits *0/*1 in order to park/unpark calls from DECT devices

 

[David Forster]

Hi David,

as it is not possible to dial characters from a DECT handset you can use the parking orbits *0/*1 in order to park/unpark calls from DECT devices

That doesn't really help as the parking orbits can't be setup as BLF keys on Deskphones, so you end up with two different parking systems in use on one system, far from ideal when just addressing the SP issue would be much more sensible.

 

[David Forster]

Did you try the CFD in https://www.3cx.com/community/threa...p-from-mobile-and-dect-v20.126481/post-614579 ?

Thanks Steve, Yes it worked and is a great fix, however I'm just hoping 3cx might bring back existing functionality of v18.

As is always the case, change management of end users is the most challenging part of the job.

Dave.

 

[CentrexJ]

Try to reboot. I had to to see the update.

TY that worked first try! I will keep that in mind.

 

[Gingerr6]

hi, i still don't see:
any ideas why ?

1. Go to Integrations > Call Scripts

 

[accentlogic]

Where did the Operator Extension setting go in Update 3 Beta? In Update 2 it was under System, Options. In U3 Beta this is missing, and I don't see it under any other section. I was hoping to find it in Departments, which would make sense.

 

[Charles_3CX]

T

Where did the Operator Extension setting go in Update 3 Beta? In Update 2 it was under System, Options. In U3 Beta this is missing, and I don't see it under any other section. I was hoping to find it in Departments, which would make sense.

This is now found under System > Voicemail :